Because services are intangible, the key performance indicators for services are likely to be qualitative in all circumstances. Is this statement correct?

Which of the following could be sent to suppliers under the heading of a 'performance specification'?

A set of required quality levels

A set of engineering drawings

A set of required safety levels and controls

A sample of the product

Drafting a specification is important because these documents become embedded within the contract and therefore, are legally binding. Is this statement true?

Thinking of Tannenbaum and Schmidt’s work, which of the following terms describes a leader @who is not a dictator, but nonetheless makes the decisions. The team depends heavily on the lead-er, and what the leader says'.

As a result of a global pandemic, a local hospital is facing significant patient capacity pressures and would like the construction of a new 50-bed ward to be prioritised and fully operational at the earliest opportunity. Which of the following pricing arrangements would support this aspiration?

‘Collaborate, communicate, XXXX and coerce’. Select the missing term.

A UK telecommunications company, UKTC Limited, wants to procure innovative equipment to increase its network provision. UKTC has limited expertise in the newer technology. What should UKTC do first to help develop its specification? Select TWO that apply.

Undertake market engagement

Confirm the budget with the finance team

Prepare a performance specification

Ask the engineering team for suggestions