Summer Sale Special 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: ex2p65

Exact2Pass Menu

Certified Implementation Specialist - IT Service Management

Last Update 19 hours ago Total Questions : 170

The Certified Implementation Specialist - IT Service Management content is now fully updated, with all current exam questions added 19 hours ago. Deciding to include CIS-ITSM practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our CIS-ITSM exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these CIS-ITSM sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Certified Implementation Specialist - IT Service Management practice test comfortably within the allotted time.

Question # 4

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

A.

The ability for end users to decline survey assignments

B.

Number of survey reminder notifications

C.

Trigger conditions

D.

Anonymize responses

Question # 5

If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?

A.

The agent is prompted to select the Assignment group

B.

An error is displayed indicating the agent must manually assign the incident

C.

The Assignment group field will not populate

D.

The Assignment group field automatically populates with the agent's primary group

Question # 6

Where can a change manager define the interval frequency for unauthorized change detection?

A.

The ci.change.unplanned business rule

B.

Event Processing Properties module

C.

Unauthorized Change Properties module

D.

Unauthorized change flow

Question # 7

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

A.

Application Menus

B.

Reports

C.

CI Class Manager

D.

Dependency View

Question # 8

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state Is set on the problem record?

A.

Assess

B.

Root Cause Analysis

C.

Fix in Progress

D.

Draft

Question # 9

How are Features related to Products and Releases?

A.

Products have associated features, which are organized into releases

B.

Products use features to define release types

C.

Features are included in releases, not associated with products

D.

Emergency releases can include products and features

Question # 10

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

A.

Workflow has not been published

B.

Testers need itil role to see me change models

C.

New change models are only visible to Change Managers

D.

New change model needs Active lo be set to True

Go to page: