GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8

Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

Last Update 3 hours ago Total Questions : 85

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Question # 11

In the customer ' s environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?

Alarm notification

Alarm Threshold

End before Threshold

Start after Threshold

Question # 12

What is the maximum possible number of assigned Rotating Patterns to an Agent?

100

Question # 13

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?

Activity Set

Task Sequence

Exception Task Sequence

Marked Time .

Question # 14

An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads " Not scheduled " . What does this mean?

The request is granted, but the Agent has to wait until a schedule will be created

The request is granted, but the Agent has to wait until a schedule will be published

The request is declined because a schedule is not published for the requested day(s)

The request is declined because a schedule is already published

Question # 15

What does " in Review " signify when performing Agent trading?

The proposal is being reviewed by the proposing Agent before it is sent to the second Agent.

The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to responding.

Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the Supervisor.

This is during a community proposal when an Agent issues a proposal and is waiting for any other Agent to respond.

Question # 16

What is the maximum number of contracts which can be created and used in WFM?

100

500

No Limit

Question # 17

Which of the following forecasts are staffing forecasts?

Choose 2 answers

Average Handling Time Forecast

Calculated Forecast

Required Forecast

Manually Interaction Volume Forecast

Service Level Forecast

Question # 18

What is the maximum size of the database you have backup using the WFM DB Utility?

1GB

2GB

1TB

1PB

Question # 19

Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?

Yes- using Multiple Groups functionality

Yes, using regular meeting functionality

No, it cannot be done without manual intervention of the supervisor

No, it cannot be done at all