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Genesys Cloud CX: Architect Certification

Last Update 2 hours ago Total Questions : 60

The Genesys Cloud CX: Architect Certification content is now fully updated, with all current exam questions added 2 hours ago. Deciding to include GCX-ARC practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our GCX-ARC exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these GCX-ARC sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Genesys Cloud CX: Architect Certification practice test comfortably within the allotted time.

Question # 1

Select the container that holds an audio message and/or text-to-speech pairings on a “per language” basis.

A.

Flow

B.

IVR

C.

Prompts

D.

DTMF

Question # 2

If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling. Which action is used for default error handling in this state if alternative actions are not configured?

A.

Decision

B.

Transfer to Flow

C.

Disconnect

D.

Jump to Menu

Question # 3

Select all the sections available to configure the global settings for a newly created flow. (Choose five.)

A.

Actions

B.

Data

C.

Event Handling

D.

Menus

E.

Prompts

F.

Dependencies

G.

Supported Languages

Question # 4

Which function returns a new instance of DateTime initialized with the specified values?

A.

MakeDateTime()

B.

MakeDuration()

C.

AddDuration()

D.

ToDateTime()

Question # 5

Select all the naming requirements for prompts. (Choose two.)

A.

A prompt name can begin with a letter.

B.

A prompt name can begin with a numeric or special character.

C.

A prompt name can contain letters, underscore, and numbers.

D.

A prompt name can contain spaces or special characters.

Question # 6

What is the maximum value that can be set for the ‘Minimum confidence level’ in speech recognition?

A.

25%

B.

50%

C.

100%

D.

No Limit

Question # 7

What is the minimum value for the number of times to repeat a menu?

A.

1

B.

2

C.

5

D.

0

Question # 8

Select the percentage that indicates a High level in the flow size.

A.

70

B.

90

C.

95

D.

98

Question # 9

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

A.

Use an outbound campaign to promote the product.

B.

Use the directory feature for advertising the product.

C.

Use the prompt feature to play the product details every time customer dials your contact center.

D.

Use the data tables feature for advertising the product.

Question # 10

You want to create a call flow to get the customer’s unique identification number. Select the correct action to accomplish the task.

A.

Data Table Lookup

B.

Collect Input

C.

Collect Data

D.

Call Data Action

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