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ITIL® Foundation

Last Update 21 hours ago Total Questions : 324

The ITIL® Foundation content is now fully updated, with all current exam questions added 21 hours ago. Deciding to include ITIL-F practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITIL-F exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITIL-F sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL® Foundation practice test comfortably within the allotted time.

Question # 4

Which of the following CANNOT be provided by a tool?

A.

Knowledge

B.

Information

C.

Wisdom

D.

Data

Question # 5

Which areas of service management can benefit from automation?

1. Design and modeling

2. Reporting

3. Pattern recognition and analysis

4. Detection and monitoring

A.

1, 2 and 3 only

B.

1, 3 and 4 only

C.

2, 3 and 4 only

D.

All of the above

Question # 6

Which of the following would commonly be found in a contract underpinning an IT service?

1. Financial arrangements related to the contract

2. Description of the goods or service provided

3. Responsibilities and dependencies for both parties

A.

1 and 2 only

B.

1 and 3 only

C.

2 and 3 only

D.

All of the above

Question # 7

Which of these statements about resources and capabilities is CORRECT?

A.

Resources are types of service asset and capabilities are not

B.

Resources and capabilities are both types of service asset

C.

Capabilities are types of service asset and resources are not

D.

Neither capabilities nor resources are types of service asset

Question # 8

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A.

Business services

B.

Component services

C.

Supporting services

D.

Customer services

Question # 9

What are customers of IT services who work in the same organization as the service provider known as?

A.

Strategic customers

B.

External customers

C.

Valued customers

D.

Internal customers

Question # 10

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A.

Business services

B.

Component services

C.

Supporting services

D.

Customer services

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