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ITIL® Foundation

Last Update 7 hours ago Total Questions : 324

The ITIL® Foundation content is now fully updated, with all current exam questions added 7 hours ago. Deciding to include ITIL-F practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITIL-F exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITIL-F sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL® Foundation practice test comfortably within the allotted time.

Question # 31

Which of the following options is a hierarchy that is used in knowledge management?

A.

Wisdom - Information - Data - Knowledge

B.

Data - Information - Knowledge - Wisdom

C.

Knowledge - Wisdom - Information - Data

D.

Information - Data - Knowledge - Wisdom

Question # 32

The consideration of value creation is a principle of which stage of the service lifecycle?

A.

Continual service improvement

B.

Service strategy

C.

Service design

D.

Service transition

Question # 33

Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of " the four Ps " .

What are these four Ps?

A.

People, process, partners, performance

B.

Performance, process, products, problems

C.

People, process, products, partners

D.

People, products, perspective, partners

Question # 34

Which one of the following activities are carried out during the " Where do we want to be? " step of the continual service improvement (CSI) approach?

A.

Implementing service and process improvements

B.

Reviewing measurements and metrics

C.

Creating a baseline

D.

Defining measurable targets

Question # 35

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

A.

Return on investment (ROI), value on investment (VOI), quality

B.

Strategic, tactical and operational

C.

Critical success factors (CSFs), key performance indicators (KPIs), activities

D.

Technology, process and service

Question # 36

With which process is problem management likely to share categorization and impact coding systems?

A.

Incident management

B.

Service asset and configuration management

C.

Capacity management

D.

IT service continuity management

Question # 37

What are the categories of event described in the ITIL service operation book?

A.

Informational, scheduled, normal

B.

Scheduled, unscheduled, emergency

C.

Informational, warning, exception

D.

Warning, reactive, proactive

Question # 38

Which process is responsible for sourcing and delivering components of requested standard services?

A.

Request fulfilment

B.

Service portfolio management

C.

Service desk

D.

IT finance

Question # 39

Which of the following identifies the purpose of service transition planning and support?

A.

Provide overall planning for service transitions and co-ordinate the resources they require

B.

Ensure that all service transitions are properly authorized

C.

Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked

D.

To define testing scripts to ensure service transitions are unlikely to ever fail

Question # 40

Which process is responsible for managing relationships with vendors?

A.

Change management

B.

Service portfolio management

C.

Supplier management

D.

Continual service improvement

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