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ITIL® Foundation

Last Update 7 hours ago Total Questions : 324

The ITIL® Foundation content is now fully updated, with all current exam questions added 7 hours ago. Deciding to include ITIL-F practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITIL-F exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITIL-F sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL® Foundation practice test comfortably within the allotted time.

Question # 11

What term describes assurance that a product or service will meet its agreed requirements?

A.

Underpinning contract

B.

Warranty

C.

Service level agreement

D.

Utility

Question # 12

What does the term “Wisdom” represent within the Data-to-Information-to-Knowledge-to-Wisdom (DIKW)?

A.

The complete collection of all data and data repositories in the organization

B.

The knowledge to manage organization processes and people

C.

The complete collection of all process management structures in the organization

D.

The contextual awareness to provide strong common sense judgement

Question # 13

What BEST describes the value of service operation to the business?

A.

It supports the creation of a portfolio of quantified services

B.

It ensures IT services are continuously aligned to business requirements

C.

It defines the control of service assets and configurations

D.

It reduces the duration and frequency of service outages

Question # 14

What is a characteristic of a process?

A.

It requires a specific tool

B.

It is performance driven and measureable

C.

It provides generic technical skills and resources

D.

It does not react to a specific trigger

Question # 15

What would be the next step in the continual service improvement (CSI) model after:

1. What is the vision?

2. Where are we now?

3. Where do we want to be?

4. How do we get there?

5. Did we get there?

6. ?

A.

What is the return on investment (ROI)?

B.

How much did it cost?

C.

How do we keep the momentum going?

D.

What is the value on investment (VOI)?

Question # 16

Which of the following BEST describes ' partners ' in the phrase " people, processes, products and partners " ?

A.

Suppliers, manufacturers and vendors

B.

Customers

C.

Internal departments

D.

The facilities management function

Question # 17

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A.

Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

B.

Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

C.

Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

D.

What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Question # 18

What is a RACI model used for?

A.

Performance analysis

B.

Recording configuration items

C.

Monitoring services

D.

Defining roles and responsibilities

Question # 19

Which role is responsible for carrying out the activities of a process?

A.

Process owner

B.

Change manager

C.

Service manager

D.

Process practitioner

Question # 20

A process owner is responsible for which of the following?

1. Defining the process strategy

2. Assisting with process design

3. Improving the process

4. Performing all activities involved in a process

A.

2, 3 and 4 only

B.

All of the above

C.

1, 2 and 3 only

D.

1, 2 and 4 only

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