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ITIL – Foundation (v4)

Last Update 4 hours ago Total Questions : 503

The ITIL – Foundation (v4) content is now fully updated, with all current exam questions added 4 hours ago. Deciding to include ITILFND practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITILFND exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITILFND sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL – Foundation (v4) practice test comfortably within the allotted time.

Question # 131

What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

A.

The problem record is deleted

B.

The problem remains in the known error status

C.

A change request is submitted to change control

D.

Problem management restores the service as soon as possible

Question # 132

Which practice recommends using tools for collaboration and the automated matching of symptoms?

A.

Problem management

B.

Service level management

C.

Incident management

D.

Service request management

Question # 133

Which term relates to service levels aligned with the needs of service consumers?

A.

Service management

B.

Warranty

C.

Cost

D.

Utility

Question # 134

What is defined as a change of state that has significate for the management of an IT service?

A.

Event

B.

Incident

C.

Problem

D.

Known error

Question # 135

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

A.

Service offering

B.

Service provision

C.

Service relationship management

D.

Service consumption

Question # 136

What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

A.

Service offering

B.

Service provision

C.

Service management

D.

Service consumption

Question # 137

Which role approves the cost of services?

A.

User

B.

Change authority

C.

Sponsor

D.

Customer

Question # 138

What is a change schedule used for?

A.

To help plan emergency changes

B.

To help authorize standard changes

C.

To help assign a change authority

D.

To help manage normal changes

Question # 139

Which process works with incident management to ensure that security breaches are detected and logged?

A.

Change management

B.

Service level management

C.

Access management

D.

Continual service improvement

Question # 140

What is a service?

A.

A possible event that could cause harm or loss, or make it more difficult to achieve objectives

B.

A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks

C.

A tangible or intangible deliverable of an activity

D.

Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings

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