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ITIL – Foundation (v4)

Last Update 2 hours ago Total Questions : 503

The ITIL – Foundation (v4) content is now fully updated, with all current exam questions added 2 hours ago. Deciding to include ITILFND practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITILFND exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITILFND sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL – Foundation (v4) practice test comfortably within the allotted time.

Question # 91

Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A.

Monitoring and event management

B.

Incident management

C.

Service level management

D.

IT asset management

Question # 92

Which guiding principle discourages ' silo activity ' ?

A.

Focus on value

B.

Start where you are

C.

Collaborate and promote visibility

D.

Keep it simple and practical

Question # 93

A service offering may include, access to resources, and service actions, which is an example of a service action?

A.

A mobile phone enables a user to work remotely

B.

A password allows a user connect to a Wifi network

C.

A license allows a user to install a software product

D.

A service desk agent provides support to user.

Question # 94

Which is an example o ' a service request?

A.

A request for normal operation to be restored

B.

A request to implement a security patch

C.

A request tor access to a file

D.

A request to investigate the cause of an incident

Question # 95

Identify the missing word in the following sentence.

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

A.

relationships with suppliers

B.

configuration of services

C.

skills of people

D.

authorization of changes

Question # 96

What is the reason for using a balanced bundle of service metrics?

A.

It reduces the number of metrics that need to be collected

B.

It reports each service element separately

C.

It provides an outcome-based view of services

D.

It facilitates the automatic collection of metrics

Question # 97

Which dimension of service management considers governance, management, and communication?

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question # 98

Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?

A.

Optimize and automate

B.

Start where you are

C.

Focus on value

D.

Progress iteratively with feedback

Question # 99

Which service catalogue view is considered beneficial when constructing the relationship between services,

SLAs, OLAs, and other underpinning agreements?

A.

Service-based SLA view

B.

Wholesale customer view

C.

Retail customer view

D.

Supporting services view

Question # 100

What is used to link activities within the service value chain?

A.

Service level agreements

B.

Inputs, outputs and triggers

C.

Opportunity, demand and value

D.

Service desk

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