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ITIL – Foundation (v4)

Last Update 4 hours ago Total Questions : 503

The ITIL – Foundation (v4) content is now fully updated, with all current exam questions added 4 hours ago. Deciding to include ITILFND practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITILFND exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITILFND sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL – Foundation (v4) practice test comfortably within the allotted time.

Question # 51

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A.

Incident management

B.

Service Request management

C.

Change enablement

D.

Service request management

Question # 52

Identity the missing word in the following sentence

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A.

organizations

B.

outcomes

C.

relationships

D.

services

Question # 53

Which describes outcomes?

A.

Tangible or intangible deliverables

B.

Results desired by a stakeholder

C.

Configuration of an organization ' s resources

D.

Functionality offered by a product or service

Question # 54

What helps diagnose and resolve a simple incident?

A.

Rapid escalation

B.

Formation of a temporary team

C.

The use of scripts

D.

Problem prioritization

Question # 55

Which activity is part of the ' continual improvement ' practice?

A.

Populating and maintaining the asset register

B.

Providing a clear path for users to report issues, queries, and requests

C.

Delivering tactical and operational engagement with customers

D.

Identifying and logging opportunities

Question # 56

What defines the requirements for a service and takes responsibility for the outcomes of service consumption?

A.

A customer

B.

A user

C.

A configuration item (CI)

D.

An IT asset

Question # 57

What is an IT asset?

A.

The removal of anything that could have a direct or indirect effect on services

B.

Any component that needs to be managed in order to deliver a service

C.

A request from a user that initiates a service action

D.

Any financially valuable component that can contribute to delivery of an IT product or service

Question # 58

Which action is performed by a service provider?

A.

Requesting required service actions

B.

Authorizing budget for service consumption

C.

Ensuring access to agreed resources

D.

Receiving of the agreed goods

Question # 59

Which is an external input to the service value chain?

A.

The ‘improve’ value chain activity

B.

An overall plan

C.

Customer requirements

D.

Feedback loops

Question # 60

Which practice is the responsibility of everyone in the organization?

A.

Change control

B.

Problem management

C.

Service level management

D.

Continual improvement

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