PC-CIC-Core Genesys PureConnect: CIC Core Certification exact Exam Questions

PureConnect: CIC Core Certification

Last Update 3 hours ago Total Questions : 60

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Question # 11

You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.

How would you assign the business hours to the default schedule?

You can ' t assign a time to the default schedule. You must create a custom schedule and assign the time to that.

Select the Daily schedule tab and configure the hours there.

Select the Weekday schedule tab and configure the hours there.

Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.

Question # 12

Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.

How can you ensure that all users are following a company policy for secure IC passwords?

Send an email outlining the company policy, directing users to follow the policy.

Make sure that there is a password policy for all network accounts that follows the company policy.

Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.

Select the " secure passwords " option from the Access Control menu.

Question # 13

Where must you create new stations for them to be eligible for auto-provisioning?

IN\N IP phone configuration utility

IN\N TFTP Server

Managed IP Phones container

Stations container

Question # 14

What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?

Administrator Access

Access Control

Security Rights

Master Administrator

Question # 15

What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)

Date

Time

Line

DNIS

ANI

Priority

Question # 16

You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.

What is the description of the Active Assignment method?

1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).

1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.

1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.

1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.