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Question # 4

Exhibit:

What does this international symbol stands for?

A.

Teletypewriter/text telephone

B.

Public internet station

C.

Public telephone

D.

Public telephone with a shelfette

E.

Public telephone with access to high-speed internet connection

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Question # 5

A global communications company's cloud-based platform will host its video network using both on - and off-shore learns. The program management office (PMO) assigns a program manager with little experience executing global initiatives.

What should the program manager do to resolve competing resource needs within components that could impact the entire program's overall delivery date?

A.

Require project managers to perform resource levelling in their schedules to automatically take into account availability and dependencies tor key resources.

B.

Revisit assignments on a weekly basis to manually level resources thereby limiting burn-out and preventing underutilization

C.

Optimize integration of the component projects by working with the project managers to align resource skill sets and availability to the program

D.

Improve communications between the project managers to gain efficiencies in resource assignments

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Question # 6

Which of the following terms is often used to describe two parallel paths that have identical conductive terminations to two separate grounding reference points?

A.

Resistive loop

B.

Ground loop

C.

Capacitive loop

D.

Inductive loop

E.

Conductive loop

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Question # 7

In a contiguous properly environment (e. g., where campus backbone cables exist), which two of the following are CRITICAL factors to understand for maintenance and growth purposes? (Select two options.)

A.

Fill ratio

B.

Familiarity with the routes and spaces (proper record keeping)

C.

Cable composition

D.

Not able to determine the working capacity versus spare cable capacity

E.

Cost analysis of the value of capex and capex models

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Question # 8

During the design phase, drawings for ICT communications spaces should be reviewed for Standards compliance and

A.

cost projections.

B OSHA specifications

B.

client requirements

C.

equipment availability

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Question # 9

A program is midway through the program delivery phase when a key stakeholder asks if the program is meeting its defined objectives.

How should the program manager demonstrate the program's progress"?

A.

Define the key performance indicators (KPIs) for the program's outcome

B.

Invite the key stakeholder to review the program charter and the program objectives

C.

Provide additional program performance reports to the key stakeholder

D.

Maintain the benefits register and provide it to the key stakeholder

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Question # 10

Which of the following is TRUE for tele communications spaces?

A.

Maintain aim (3.28 ft) clearance between equipment and plumbing fixtures such as mop sinks

B.

Plumbing piping not related to the support of the space should not pass through the space.

C.

Relative humidity snail be maintained at 40% ± 5%.

D.

Close proximity to water service is desired so consider locating the ER in the pipe chase.

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Question # 11

Which of the following two items are examples of items associated with a submittal? (Select two options.)

A.

Request tor permits

B.

As-built

C.

Shop Drawings

D.

Product Data

E.

Punch List

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Question # 12

Which of the following statements Is CORRECT concerning best practice for horizontal cable management panels?

A.

One RU of management panel for each RU of cable patch panel plus one additional RU of cable management

B.

Two RU of cable management panel for each RU of patch panel

C.

Three RU of cable management panel for each RU of patch panel

D.

Two RUs of management panel for each RU of cable patch panel plus two additional RUs of cable management

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Question # 13

The number of emerging risks increases in a component project and the program manager tails behind in reviewing) and approving the plans. This Impacts the component project manager's ability to effectively address the risks.

In this situation, what should the program manager change about the risk management plan?

A.

Allow the component project manager to delegate risk management responsibilities

B.

Assign the resolution of project-level risks to the component project manager

C.

Include risk escalation policies and procedures in the risk response plan

D.

Increase flexibility with risks that require a risk response

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Question # 14

A program was kicked off, but one of the key stakeholders was not present at the kick-off meeting. What should the program manager do to ensure that the key stakeholder is familiar with the program's benefits and supports the program'?

A.

Note stakeholder communication needs in the program charter and document their expectations in the benefits sustainment plan

B.

Note stakeholder communication needs in the communications management plan and document their expectations in the benefits management plan

C.

Meet with the stakeholder to ensure stakeholder communication needs are documented in the communications management plan and that their expectations of benefits are documented in the benefits management plan

D.

Meet with the stakeholder to ensure stakeholder communication needs are documented in the communications management plan and that their expectations of benefits are documented in the benefits sustainment plan

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Question # 15

Which two of the following roles do an ICT distribution designer use to ensure a timely and cost-effective telecommunications construction project? (Select two options.)

A.

Discuss design concerns with inspectors. AHJs, and other stakeholders.

B.

Verify that the overall physical security design complies with the owner expectations.

C.

Assist in the resolution of unforeseen conditions, change orders RFIs and changes to the project's critical path.

D.

Ensure the construction materials are stored properly and protected from theft.

E.

Coordinate electrical supply so it is available in advance of the starting of contractor work.

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Question # 16

What is the RECOMMENDED bend radius of a conduit with an internal diameter of 51 mm (2 in)?

A.

203 mm (8 in)

B.

305 mm (12 in)

C.

406 mm (16 in)

D.

508 mm (20 in)

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Question # 17

The risk manager completes risk response planning. The risk manager believes that to effectively address all eventualities, an additional action is required.

What should the program manager do next?

A.

Transfer a percentage of known risks

B.

Establish a contingency reserve

C.

Avoid known critical project threats.

D.

Perform a final review of project scope

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Question # 18

During the execution phase of a program a stakeholder complains to the program manager that they did not receive critical communications about one of the component projects What should the program manager do to address the situation'?

A.

Review and update the detailed stakeholder list

B.

Review and update the stakeholder engagement plan

C.

Execute the component project's communications management plan

D.

Update the risk register.

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Question # 19

During bidding the ICT distribution designer should review the bid responses for compliance and completeness. Afterwards, the designer should report the findings and recommendations to the

A.

construction foreman

B.

legal counsel

C.

stakeholders

D.

technical consultant

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Question # 20

A program manager concurrently implements a software program at four client locations. The client's objective is to maintain quality while shortening the software implementation timeline

What key elements should be included in the benefits register to achieve this goal?

A.

Plans for tracking and communicating risks associated with the program

B.

Plans for conducting program quality assurance and control on a regular basis

C.

Plans for program schedule control to meet the shorter timeline

D.

Plans for defining metrics and key performance indicators (KPIs), and procedures to measure benefits

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Question # 21

One of the constituent project managers asks a new program manager to obtain approval for an additional key project requirement. A tolerance range is set, if the tolerance range is too narrow on a program what effect will multiple minor changes have on the program?

A.

Reduction in program quality

B.

Degradation of program communications

C.

Reduction in program risk

D.

Slow down in program implementation

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Question # 22

Which of the following is a common application for exothermic welding of earthing (grounding) and bonding conductors?

A.

Bonding to structural steel

B.

Locations requiring monthly maintenance

C.

Connections made to the TBB

D.

Cable to cable connections

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Question # 23

An ice cream company wants to introduce a new flavor to a new market. The executive sponsor requests a sampling for the test market and the sample group provides negative feedback As this type of program had previously been conducted by the company, the program manager questions whether similar results were experienced during testing.

What should the program manager do next?

A.

Document the results to share with the program governance board

B.

Facilitate another test market sampling

C.

Contact the R&D department for product testing results

D.

Review the program management information system (PMIS) for lessons learned

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Question # 24

A company is releasing a new product geared toward a specific geographic area. The program manager has received the program objectives and developed the program roadmap which consists of six program components Approval from the program governance board has been obtained.

What is the program manager's next step?

A.

Assign project managers and resources

B.

Classify the program's benefits

C.

Identify the program sponsor and program stakeholders

D.

Develop the program business case

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Question # 25

A program sponsor is concerned about the status of high-priority risks and budget variances. The program manager should refer lo which of the following?

A.

Program status dashboard

B.

Program management plan

C.

Program performance report

D.

Program management information system (PMIS)

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Question # 26

An ICT distribution designer is representing a client during a project execution. What is the designer's role in the Vendor and Contractor Coordination?

A.

Oversee the sequence of the work and ensure that the job proceeds as anticipated in accordance with the project execution schedule

B.

Synchronizes the daily activities of all trades through daily or weekly meetings (depending on project size, complexity, or criticality) with individual trade PMs. Fore people, supervisors and designers as necessary

C.

Holds two critical meetings to begin the project and allow all parties to introduce themselves

The first meeting usually is conducted with the owner and design team, and the second meeting is with the field personnel and subcontractors

D.

lf specific questions arise regarding coordination of the installation with structural, architectural, and site conditions and work between trades, submit RFIs to the GC with appropriate documentation to demonstrate the concern along with the proposed installation.

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Question # 27

The customer of a three-year program does not want to receive any intermediate details on the program. The program appears to be in trouble and the customer is concerned about a new system's cost. The program manager has provided monthly performance reports throughout the program's lite cycle.

Which of the following would the customer be interested in reviewing?

A.

Estimate to complete

B.

Estimate at completion

C.

Original cost baseline

D.

Cost performance index

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Question # 28

A new program is comprised of four component projects. The program manager must assign project managers to each of the tour projects. There are eight potential project managers to consider. What should the program manager do before assigning the project managers?

A.

Determine budgetary constraints related to the project managers' salaries

B.

Request performance feedback from the project managers' line managers

C.

Evaluate the project managers' skills and match them to the needs of the projects

D.

Interview each project manager to determine their career aspirations

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Question # 29

AI the beginning of the second year of a five-year strategic cycle, the program management team attends a checkpoint session to review the state of the company's strategy During the previous year, the company needed to comply with new government regulations that impacted this strategy.

Based on this information, what should the program manager do?

A.

Update the program management, benefits management and risk management plans, and modify priorities and inter dependencies

B.

Meet with stakeholders, and modify the program roadmap to comply with the new regulations and ensure strategic alignment

C.

Obtain stakeholder approval to stop or postpone programs that fail to comply with the new regulations, and modify the program roadmap

D.

Review resource capacity and capability, program priorities, and inter dependencies, and create a change request to modify the program roadmap to ensure strategic alignment

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Question # 30

A program manager building the world's largest cruise ship is resolving the conflict between the two main sponsors who cannot agree on the number of food and beverage outlets to have onboard. What should the program manager do?

A.

Finalize the business case and market analysis with the cote program team and present the findings to the chief executive officer for approval

B.

Work with the core program team to conduct a market analysis and make the decision based on the best return on investment

C.

Arrange a meeting with both sponsors and the steering committee to present the market analysis and work through the conflict

D.

Engage the program stakeholders present the market analysis and findings to facilitate the decision on the best option

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Question # 31

A software development program will launch iterative versions of new software called Alpha over two years Following that, a program will be released to the program team and developers to create new software called Beta While the program manager prepares the program closure plan tor Alpha, the program sponsor expresses concern about its support after program closure.

What should the program manager do as part of Alpha's program closure plan?

A.

Execute the transition plan and Include Knowledge transfer to transition Alpha support to operations

B.

Keep the Alpha program open until support is no longer required, then execute program closure

C.

Adjust Alpha's exit criteria to ensure its support is included in the Beta program

D.

Document the program closure procedure to ensure that resources are released from Alpha to develop Beta

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Question # 32

A global financial system is being delivered by the program learn to allow access from anywhere in the world Following a new cross-border regulation applying to privacy of local banking data accessed from abroad, the CEO of the bank requests that an external audit be conducted lo validate compliance with this new regulation. This event, which was not anticipated al this phase of the program, will generate additional work tor the program learn. This effort Is not included in the current program roadmap and benefits delivery plan

What immediate actions should the program manager take?

A.

Negotiate with the CEO in an attempt to avoid the audit.

B.

De-scope the capabilities of the system to not allow access from abroad

C.

Accept the risk of the audit and continue the program as planned

D.

Assess the impact of the audit and potential remediation on the program

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Question # 33

A project is assigned to a qualified project manager by the program manager I he client rejects the project manager due to a lack of proper qualifications to manage such a project

What should the program manager do next?

A.

Reassess the project manager's credentials

B.

Assign a different project manager

C.

Review the skill requirements of the project.

D.

Apply the competence assessment techniques to resolve the issue

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Question # 34

A voice over IP network that converges voice capabilities with softphones. Video communications, instant messaging is referred to as

A.

Ethernet network communications

B.

unified communications.

C.

mesh communications services

D.

converged communications

E.

unified fabric architecture

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Question # 35

The program director of a four-year program, estimated to require 600.000 person-days effort, notices that team morale has decreased over the last three months. The program is at a critical stage with 70% completion through the last phase. A number of defects are found that result in teams working additional hours. The program director requests that the program management office (PMO) gather metrics to monitor the situation

Which of the following metrics should the PMO capture on a monthly basis?

A.

Billable hours charged to the program, non-billable hours charged to the program, quantity of defects per full-time equivalent (FTE)

B.

Absenteeism rate staff turnover quantity of defects, total hours worked average number of FTEs

C.

Amount of hours spent on rework of software coding retesting, and on non-rework activities

D.

Absenteeism rate staff turnover and leave liability

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Question # 36

Program A is dependent upon program B lo complete benefits sustainment for two benefits Program A is on track to meet program benefits However program B's program manager has just advised that program B has been closed.

What should program A's program manager update and review first with the stakeholders?

A.

Benefits sustainment plan

B.

Benefits register

C.

Benefits management plan

D.

Benefits transition plan

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Question # 37

A sponsor decides that the business environment is unfavorable for continuation of a program.

The sponsor asks that the program be closed.

What items should be completed as part of the program's final report?

A.

Lessons learned, successes and failures, and financial and performance assessments

B.

Final updates to the benefits register, successes and failures, and resource disposition

C.

Financial and performance assessments, successes and failures, and reason(s) for program closure

D.

Knowledge transition, successes and failures, and reason(s) for program closure

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Question # 38

ICT project installation issues that require coordination with mechanical, electrical and/or other "trades" can be BEST accomplished by

A.

coordinating with the job site supervisors

B.

issuing an RFI to the General/Prime Contractor

C.

texting or calling the General/Prime Contractor

D.

issuing a Change Order

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Question # 39

A program with objectives trial impact a large segment of the population receives negative commentary from organizations representing the public interest What action should the program manager take first?

A.

Rework the stakeholder engagement plan to foster better relationships with the affected stakeholder groups

B.

Review the stakeholder register to determine the ability of the affected stakeholder group(s) to affect program outcomes

C.

Assess the risk of sustained negative media coverage

D.

Discuss the issues with the governance board to determine next steps

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Question # 40

The size and number of conduits or sleeves used for backbone pathways depend on the usable floor space served by the backbone distribution system. What is the MINIMUM trade size of sleeves recommended to serve a TR, ER, or EF?

A.

2

B.

4

C.

6

D.

8

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Question # 41

An ICT distribution designer is estimating the installation of five units of 1.5 m (5 ft) tong channel basket trays connected together in the ceiling. The total length of the pathway needed is 7 5 m (25 ft). How many supports will be needed''

A.

2

B.

5

C.

7

D.

10

E.

20

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Question # 42

A program manager is concerned that a program will be unable to achieve its intended benefits. How should the program manager handle this concern?

A.

Meet with the program management office (PMO) lo review critical program success factors.

B.

Meet with the component project managers to reallocate resources within the program

C.

Meet with the program stakeholders to determine if a reduction in program scope is acceptable

D.

Meet with the component project managers to perform risk analysis

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Question # 43

A company CEO meets with key customers to learn how they can be better served Alter discovering that some executive team members disagree with each other, the CEO asks the program management office (PWO) to develop a program to better serve key customers based on their strategic importance to the company's long-term goals.

What should the program manager do to establish and successfully manage the program's direction?

A.

Create a program strategy to obtain the required funding from the portfolio decision team

B.

Develop and foster relationships with stakeholders to improve communication

C.

Conduct stakeholder interviews to address their concerns and expectations

D.

Identify a list of projects, and then assign them suitable project managers

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