3312 Avaya Aura® Contact Center Administration Exam exact Exam Questions

Avaya Aura® Contact Center Administration Exam

Last Update 19 hours ago Total Questions : 66

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Question # 11

A customer with an Avaya Aura® Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands.

Which block is used to implement emergencies using locked variables and locked assignment commands?

Queue Block

Logic Block

Treatment Block

Anchor Block

Question # 12

When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?

SYSMON

IUSR_SWC

iceAdmin

Administrator

Question # 13

A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.

How would the customer assign the agents to the skillset?

Select all five agents from the Agents Details window, then drag and drop them to the new skillset.

Assign the new skillset to those agent's partition.

Use the skillset window from the skillset view to assign multiple agents.

Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.

Question # 14

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?

Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

Password

Language

Skillset

Call Presentation Class

Question # 15

Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

Force the agent into Not Ready and select an existing Not Ready Reason Code.

Force the agent into Not Ready and select an existing After Call Work Code.

Force the agent to login.

Force the agent to logout.

Question # 16

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Assign the "#" as a call variable.

Use the Terminating Character (termchar) configuration entry to set the value.

The terminating character is always "#".

Add an extra number to the Number of Digits value.

Question # 17

A customer with Avaya Aura® Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition.

What needs to be done to link the supervisor definition to a web administrative user definition?

In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.

Create a new user in Access and Partition Management, and assign a password.

Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.

In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.

Question # 18

A customer with Avaya Aura® Contact Center (AACC) has written a script application. The Problem View is showing a syntax error with the following area of script:

IF DAY OF WEEK EQUALS MONDAY..FR1DAY THEN

What is the correct syntax required for this application?

IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN

IF DAY OF WEEK EQUAI S MON..FRI THEN

IF DAY OF WEEK - MONDAY FRIDAY THEN

IF DAY OF WEEK = MONDAY..FRIDAY THEN

Question # 19

A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script.

Which options are available?

Open/Open in Flow Editor

Open in text editor/Open in flow editor

Open application/Edit application

Open Edit/Open View