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Last Update 18 hours ago Total Questions : 66
The Avaya Aura® Contact Center Administration Exam content is now fully updated, with all current exam questions added 18 hours ago. Deciding to include 3312 practice exam questions in your study plan goes far beyond basic test preparation.
You'll find that our 3312 exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these 3312 sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Avaya Aura® Contact Center Administration Exam practice test comfortably within the allotted time.
A supervisor with Avaya Aura® Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous.
What is an example of a fixed data field?
A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone.
Which Call Presentation Class option would be used to accomplish this task?
A customer with an Avaya Aura® Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this.
Which two statements regarding a Boolean variable are true? (Choose two.)
A customer with Avaya Aura® Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user.
Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?
A customer with Avaya Aura® Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, arid then resolve the differences so that both views contain the same data.
Which view enables this feature?
A customer with Avaya Aura® Contact Center (AACC) wants to create variables for use in script and flow applications.
What are the limitations of creating global and call variables?
A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?
When using a host block within a call flow, to what does the Provider ID value refer?
A customer with Avaya Aura® Contact Center (AACC) in a SIP environment has added an Avaya Media Aura® Server (AAMS) to the Contact Center Management Administration (CCMA).
What is the next step in the configuration of the AAMS?
A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?
