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Avaya Aura® Contact Center Administration Exam

Last Update 1 week ago Total Questions : 66

The Avaya Aura® Contact Center Administration Exam content is now fully updated, with all current exam questions added 1 week ago. Deciding to include 3312 practice exam questions in your study plan goes far beyond basic test preparation.

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Question # 4

A customer with Avaya Aura® Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity codes allowed has been exceeded.

To determine the maximum number of allowed activity codes, under which option within the Configuration component would the customer look?

A.

Global Settings

B.

Threshold Classes

C.

Real Time Statistics

D.

Historical Statistics

Question # 5

A customer with an Avaya Aura® Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this.

Which two statements regarding a Boolean variable are true? (Choose two.)

A.

A Boolean variable is a variable of the type TRUE/FALSE.

B.

A Boolean variable is a variable of the type ON/OFF.

C.

A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.

D.

A Boolean variable cannot be used in a loop.

Question # 6

You must configure Avaya Aura® Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent.

Which AACC configuration option is used to accomplish this task?

A.

Formulas

B.

Call Presentation Classes

C.

Global Settings

D.

Threshold Classes

Question # 7

A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script.

Which options are available?

A.

Open/Open in Flow Editor

B.

Open in text editor/Open in flow editor

C.

Open application/Edit application

D.

Open Edit/Open View

Question # 8

A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?

A.

Transition

B.

Setup

C.

Processing

D.

Queue

Question # 9

A customer with Avaya Aura® Contact Center (AACC) has written a script application. The Problem View is showing a syntax error with the following area of script:

IF DAY OF WEEK EQUALS MONDAY..FR1DAY THEN

What is the correct syntax required for this application?

A.

IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN

B.

IF DAY OF WEEK EQUAI S MON..FRI THEN

C.

IF DAY OF WEEK - MONDAY FRIDAY THEN

D.

IF DAY OF WEEK = MONDAY..FRIDAY THEN