Focus on value

Collaborate and promote visibility

Think and work holistically

Keep it simple and practical

To help plan, authorize and schedule emergency changes

To publish a list of service requests that users can select

To ensure that a single change authority reviews every change

To help plan changes, assist in communication and avoid conflicts

Scripts for collecting user information

Use of shift working patterns

Fulfillment of service requests

Creation of a temporary team

Standard changes are those that need to be scheduled, assessed and authorized following a standard process

Normal changes are triggered by the creation of a change request which can be created manually or automated

Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly

There should be a separate change authority for standard changes which includes senior managers who understand the risks involved

Categorization

Detection

Prioritization

Escalation

Optimize and automate

Start where you are

Focus on value

Progress iteratively with feedback

It optimizes overall business risk

It optimizes financial exposure

It ensures that all changes are authorized by the change advisory board (CAB)

It ensures that service requests follow the normal change management process

Focus on value

Think and work holistically

Optimize and automate

Collaborate and promote

cost

Utility

Warranty

Risk

Change enablement and continual improvement

Change enablement and problem management

Problem management and incident management

Incident management and continual improvement