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ITIL Foundation (V4)

Last Update 5 hours ago Total Questions : 503

The ITIL Foundation (V4) content is now fully updated, with all current exam questions added 5 hours ago. Deciding to include ITIL practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITIL exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITIL sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL Foundation (V4) practice test comfortably within the allotted time.

Question # 21

Which is NOT a component of the service value system?

A.

The service value chain

B.

Opportunity and demand

C.

Continual improvement

D.

Governance

Question # 22

What term is used to describe the functionality of a service?

A.

Output

B.

Outcome

C.

Utility

D.

Warranty

Question # 23

When should a full risk assessment and authorization be carried out for a standard change?

A.

Each time the standard change is implemented

B.

When the procedure for the standard change is created

C.

At least once a year

D.

When an emergency change is requested

Question # 24

Which BEST describes the purpose of the ' improve ' value chain activity?

A.

To organize a major improvement initiative into several smaller initiatives

B.

To make new and improved services and features available for use

C.

To ensure a shared understanding of the vision and improvement direction for all products and services

D.

To continually improve all products and services across all value chain activities

Question # 25

Identify the missing word in the following sentence.

A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

A.

Requirements

B.

Resources

C.

Suppliers

D.

products

Question # 26

What is the customer of a service responsible for?

A.

Authorizing the budget for the service

B.

Provisioning the service

C.

Defining the requirements for the service

D.

Using the service

Question # 27

What is used as a tool to help define and measure performance?

A.

A continual improvement register

B.

An incident record

C.

A change schedule

D.

A service level agreement

Question # 28

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A.

Information security management

B.

Continual improvement

C.

Monitoring and event management

D.

Service level management

Question # 29

What should be done for every problem?

A.

It should have a workaround to reduce the impact

B.

It should be prioritized based on its potential impact and probability

C.

It should be resolved so that it can be closed

D.

It should be diagnosed to identify possible solutions

Question # 30

Where are the details of the required performance outcomes of a service denned?

A.

Service level agreements

B.

Service requests

C.

Service components

D.

Service offerings

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