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ITIL – Foundation (v4)

Last Update 4 hours ago Total Questions : 503

The ITIL – Foundation (v4) content is now fully updated, with all current exam questions added 4 hours ago. Deciding to include ITILFND practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITILFND exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITILFND sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL – Foundation (v4) practice test comfortably within the allotted time.

Question # 11

When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A.

Analysis Paralysis

B.

Direct observation

C.

Minimum viable product

D.

Feedback loop

Question # 12

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A.

Problem identification

B.

Problem control

C.

Error control

D.

Problem analysis

Question # 13

Identify the missing word in the following sentence.

Sponsor is the role that authorizes budget for service [?)

A.

value

B.

consumption

C.

management

D.

provision

Question # 14

Which two practices use workarounds?

A.

Change enablement and continual improvement

B.

Change enablement and problem management

C.

Problem management and incident management

D.

Incident management and continual improvement

Question # 15

Which will NOT be handled as a service request?

A.

The degradation of a service

B.

The replacement of a toner cartridge

C.

The provision of a laptop

D.

A complaint about a support team

Question # 16

When should a workaround be created?

A.

As soon as possible, once the incident is logged

B.

After the resolution of a problem

C.

When a problem cannot be resolved quickly

D.

When a potential permanent solution has been identified

Question # 17

Which is a result of applying the guiding principle ‘progress iteratively with feedback’?

A.

The ability to discover and respond to failure earlier

B.

Standardization of practices and services

C.

Understanding the customer’s perception of value

D.

Understanding the current state and identifying what can be reused

Question # 18

Which TWO of the following statements are MOST associated with the optimize and automate ' guiding principle?

1. It is important to assess which method of communication is appropriate ' or each type of stakeholder.

2. Complex systems should be designed with an understanding of how the components ' parts are related.

3. Organizations should consider whether technology could improve the eficiency o ' manual processes.

4 It is important to understand the organization ' s objectives when assessing the impact of potential improvements.

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Question # 19

Which practice balance management of risk with maximizing throughput?

A.

Change enablement

B.

Continual improvement

C.

Incident management

D.

Problem management

Question # 20

Which is a description of service provision?

A.

A formal description of one or more services, designed to address the needs of a service consumer

B.

Activities that an organization performs to deliver services

C.

A way to help create value by facilitating outcomes that service consumers need

D.

Cooperation between two organizations to ensure that a service delivers value

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