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ITIL – Foundation (v4)

Last Update 4 hours ago Total Questions : 503

The ITIL – Foundation (v4) content is now fully updated, with all current exam questions added 4 hours ago. Deciding to include ITILFND practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITILFND exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITILFND sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL – Foundation (v4) practice test comfortably within the allotted time.

Question # 31

What is the starting point for optimization?

A.

Standardizing practices and services

B.

Determining where the most positive impact would be

C.

Securing stakeholder engagement

D.

Understanding the vision and objectives of the organization

Question # 32

Which practice coordinates the classification, ownership and communication of service requests and incidents?

A.

Supplier management

B.

Service desk

C.

Problem management

D.

Relationship management

Question # 33

Which activity captures the demand for incident resolution and service requests?

A.

Change control

B.

Problem management

C.

Service desk

D.

Service catalogue management

Question # 34

Which describes a set of defined steps for implementing improvements?

A.

The ‘improve’ value chain activity

B.

The ‘continual improvement register’

C.

The ‘continual improvement model’

D.

The ‘engage’ value chain activity

Question # 35

What should be done to determine the appropriate metrics for measuring a new service?

A.

Measuring the performance over the first six months, and basing a solution on the results

B.

Asking customers to provide numerical targets that meet their needs

C.

Using operational data to provide detailed service reports

D.

Asking customers open questions to establish their requirements

Question # 36

Which stakeholders co-create value in a service relationship?

A.

Investor and consumer

B.

Investor and supplier

C.

Consumer and provider

D.

Provider and supplier

Question # 37

Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

A.

Change control

B.

Continual improvement

C.

Problem management

D.

Service desk

Question # 38

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

A.

Service request management

B.

Change enablement

C.

Problem management

D.

Service level management

Question # 39

A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

A.

Problem

B.

Incident

C.

Event

D.

Known error

Question # 40

Which dimension considers the application of artificial intelligence to service management?

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

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