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Last Update 19 hours ago Total Questions : 354
The Service Cloud Administration (SU24) content is now fully updated, with all current exam questions added 19 hours ago. Deciding to include ADM-261 practice exam questions in your study plan goes far beyond basic test preparation.
You'll find that our ADM-261 exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ADM-261 sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Service Cloud Administration (SU24) practice test comfortably within the allotted time.
A Company sells two products, each with its own maintenance schedule.
Which feature should a consultant recommend implementing to meet thisrequirement?
Universal Containers is training a new set of Service Reps. Part of the training includes handling Live Agent chats from customers. However, it is important that contact center managers monitor the chat sessions to ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.
What Lightning Console feature should a Consultant configure to support this need?
Universal Containers wantsto deploy Live Agent as a new support channel, and wants its Support Agents to be able to respond to chats quickly.
Which two features should a Consultant recommend? Choose 2 answers
UC is in the process of implementing ServiceCloud. In which order should the data be migrated?
Auto Response rules work on which objects?
Universal Containers is implementing a CTI solution for its inbound service and support contact center. Currently, the company handles only existing customers with support issues. The contact center manager has been tasked with improving sales for the premier support offering. What key metrics can be expected to improve following the CTI implementation? (Choose 2)
Universal Containers is implementing the Salesforce Service Cloud in its contact center and has requirements listed below.
* 2.000 agents are implemented globally 24/7 operations
* Open case data will bemigrated from a legacy system
* New cases will be created in one system only
Which deployment method should be recomended?
