What is the key implication on-time renewals have for an IT provider company?
incentives will be paid
improved customer satisfaction
no major impact if sales are on plan
recurring business is preserved
Which statement best describes the Success Plan?
a document capturing a comprehensive view of all customer health scores
a tool for report ng actions to management
a shareable document that captures all account activities
the blueprint for account teams to achieve customer success
Which strategy contributes to the successful renewal of service contracts?
Offer discounts.
Lock in revenue streams through co-termination.
Communicate product performance, pricing, and position.
Discount multi-year service agreements.
Which steps to develop a renewal quote are valid?
Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.
Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.
Ask the customer for Renewal data, Evaluate new requirement, Quote new services.
Position the new technology, create a Quote, Order the Quote.
