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Question # 4

The advantages of effective delegation include which THREE of the following?

A.

Workloads of managers are reduced with subsequent reduction in stress.

B.

The aspiration through eventual promotion of subordinates who accept delegated duties must be met.

C.

Managers are left free to carry out non-routine tasks while passing on more routine tasks to subordinates.

D.

Training of subordinates is assisted by the delegation of tasks and is thus a very effective method of training.

E.

Effective delegation can be achieved by assigning agreed tasks, specifying performance levels and ensuring they are understood.

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Question # 5

K has recently qualified as a chartered management accountant after seven years in the military serving as a front-line infantry officer. He thrives in difficult situations requiring decisive action, and is accustomed to giving orders to subordinates and having them obeyed immediately. 

 

He is known to give his staff big bonuses and hand out harsh punishments in equal measure.  Although not particularly well liked by his team and as yet not very experienced in accountancy, he is regarded as useful by the company directors as someone who will not back away from a difficult task.

 

Based on the French and Raven model, which are the sources of power that K draws upon in the course of his work.

 

Select ALL that apply.

A.

Reward

B.

Referent

C.

Expert

D.

Legitimate

E.

Coercive

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Question # 6

Which THREE of the following are advantages of empowerment?

A.

It reduces operational costs by eliminating unnecessary layers of management.

B.

It requires a clear vision and a learning environment for both management and employees.

C.

It helps generate innovative solutions that benefit both the department and the company.

D.

It requires feedback on performance from a variety of sources.

E.

It provides for greater job satisfaction, motivation and commitment.

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Question # 7

The Managing Director of a large golf complex is using Drucker's five questions to help develop a new strategy.

Which of the following statements does not answer one of Drucker's questions?

A.

We will analyse the local market to ensure we are the best.

B.

We will offer state of the art facilities at affordable prices.

C.

We will target the fifty years plus demographic.

D.

We will utilise our knowledge in an attempt to improve our members golf skills and enjoyment of the sport.

E.

We will grow our revenues by 50% over the next three years.

F.

We will aim to constantly improve and update our course and the accompanying facilities.

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Question # 8

Identify ways in which an orgnisation can undertake qualitative research.

 

Select ALL that apply.

A.

Conducting a focus group

B.

Carrying out observations

C.

Calculating ratios on sales data

D.

Carrying out interviews

E.

Studying organisations operating statements

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Question # 9

The Phase model of change, otherwise known as 'N step recipes for change', has come in for considerable criticism.

 

Which THREE of the following are common criticisms of this model of change?

A.

There can be no 'one best way' or simple recipe for change management.

B.

This approach to change is over complex, overwhelmingly confusing and thus unmanageable.

C.

The model does not capture the complex, untidy and iterative nature of the change process.

D.

The approach does not lend itself readily to the identification of practical recommendations for the effective management of change.

E.

The approach does not encourage a critical perspective with regard to what is being changed, the outcomes and the ways in which change can maintain and reinforce power differences.

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Question # 10

In order to compete successfully Company A needs to change. It needs to become more innovative and generate new ideas to get ahead of the competition.

 

Which of the strategies below, relating to conflict management (Mainwaring 1991), would help Company A to achieve this?  

A.

Conflict reduction

B.

Conflict orchestration

C.

Conflict suppression

D.

Conflict resolution

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Question # 11

There are many implications for an organisation when using PRINCE 2 for managing projects. Which of the following statements are correct?

A.

The Project Manager can make decisions independently without the approval of the board

B.

The Project Manager must follow a restricted step by step procedure

C.

All six processes and the many sub processes must be followed

D.

Project staff must operate under a strictly managed and controlled regime

E.

All actions must be within the bounds of agreed project objectives and scope

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Question # 12

X is a manufacturing company that has achieved long term success by understanding the structure of its industry, and where necessary changing its strategy in order to achieve improved performance by outperforming its competitors.

  

Success has depended on the company exploiting the underlying economic factors (such as economies of scale) better than its competitors and maintaining this over time, so achieving sustainable competitive advantage.

 

Researchers would call this an "outside-in" approach to strategy, with the company choosing a strategy that responds to the challenges and changes posed by the external environment.

 

Which type of strategy is X adopting?

A.

Positioning approach

B.

Resource-based view

C.

Emergent strategy development

D.

Logical incrementalism

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Question # 13

The advantages of embedding the finance function within the business unit include which THREE of the following?

A.

It allows the accountant to provide information specific to a particular business unit with greater efficiency.

B.

It prevents duplication of effort across the organisation.

C.

It enables strong relationships to be developed between the accountant and the rest of the management team within a particular business unit.

D.

It means that the accountant is able to develop best practice that can be of benefit to the whole company.

E.

It allows the accountant to build up detailed local knowledge and understanding of the business unit.

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Question # 14

Meredith Belbin carried out some notable research which concluded that successful teams need a good balance of complementary roles and personalities. His work concluded with the definition of nine distinctive roles that people adopt when working together in a team.

Applying this research, place the correct designated Belbin role label against the relevant personal characteristics.

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Question # 15

A project manager is calculating the budget cost of a single project task called "Server Configuration".

 

This task is estimated to last 8 weeks and requires the full-time services of two software consultants, both for the entire duration of the task.

One consultant commands an inclusive rate of $400/day and the other $40/hour based on an eight hour day. Fixed hardware costs of $12,000 have also been estimated for the task.

 

Calculate the total budget cost for the task (ignoring any other resources or costs) - assuming a five day working week.

 

Give your answer as a whole number.

 

The total cost is $    .

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Question # 16

A large firm of chartered accountants decide to outsource all its IT and network support services to a specialist IT service provider based in a neighbouring town. From the list below, which are potential outcomes to the firm as a result of this decision?

 

Select ALL that apply.

A.

The firm becomes a more complex organisation.

B.

Specialist IT knowledge within the firm may be lost.

C.

Internal IT costs at the firm will increase year on year.

D.

Urgent IT issues at the firm may not be resolved as quickly.

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Question # 17

A Company is undertaking a project for the first time and has given the Finance Manager the task of managing the project. He has been advised to use PERT, as it will help him with his Critical Path Analysis (CPA).

 

What information will the calculation using PERT provide the Finance Manager with to use in his CPA?

A.

The most optimistic time to complete an activity.

B.

 The most realistic / probable time to complete an activity.

C.

The expected time to complete an activity.

D.

The most pessimistic time to complete an activity.

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Question # 18

According to Kotter's process of change, what is the purpose of building a guiding coalition?

A.

To give the change direction and focus.

B.

To ensure all key stakeholders are brought into the process.

C.

To communicate the long-term vision and strategy.

D.

To enable actions by removing barriers.

E.

To cement the change in the culture of the organisation.

F.

To generate short-term wins.

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Question # 19

Which of the following statements are not true about Gantt Charts, Resource Histograms and Work Breakdown Structures?

Select ALL that apply.

A.

Critical activities can be identified using Gantt Charts

B.

A Work Breakdown Structure will help to produce a clear list of individual tasks involved to complete each project element

C.

Statement of Work (SOW) outlines the objectives against which Work Packages must be measured

D.

Work Breakdown Structures cannot be used to determine resource requirements

E.

Gantt Charts clearly identify key activities that must be completed before others begin

F.

Resource Histograms are particularly useful where there are complicated resources to manage

G.

Resource Histograms graphically show the resources required over the term of the project

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Question # 20

H is the owner of a motorcycle dealership in Los Angeles which provides sales, repair and servicing of very large motorcycles, typically with engines larger than 1000cc. Over the years H has built up a renowned team of highly skilled technicians that are experts in this particular size of motorcycle. H believes that their skills are rare and difficult, if not impossible, to imitate by any competitor in the region.

 

Despite this advantage the company has been suffering from declining profits in the past three years and the marketing consultant has advised H to change the focus of the company towards small 50cc mopeds and scooters - because that "is clearly what the market is now wanting".

 

The change being proposed is:

A.

from a resource-based view to a positioning approach.

B.

from a resource-based view to an incremental approach.

C.

from a positioning approach to a 'market driven' strategy.

D.

from a positioning approach to a rational model.

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Question # 21

The manager of Company A has decided to upgrade the IT systems in 18 months time. Although the employees understand the need and benefits from the change there is still some resistance from fear of the unknown and a question mark over the security of their jobs.

 

Which TWO of the methods below for dealing with change are most appropriate under these circumstances?

A.

Coercion

B.

Education and communication

C.

Facilitation and support

D.

Participation

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Question # 22

Bob is the Finance Director of a manufacturing business selling luggage sucn as suitcases. He decides to undertake a business process re-engineering of the credit control function in order to achieve dramatic

improvements.

What wouldn't be classed as the main improvements bob expects to deliver?

Select ALL that apply.

A.

To change the culture of the team

B.

To improve security of information

C.

To automate the credit control process to reduce costs

D.

To improve the speed of the process to improve efficiency

E.

To reduce errors in credit control and produce more accurate information

F.

To do this in line with new sophisticated information systems

G.

To improve the motivation of the team

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Question # 23

Harvey Maylor defined four stages in the life cycle of a project. This became known as the 4D model.

Match the correct stage to each activity.

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Question # 24

An organisation manufacturing cosmetics was set up five years ago and has since grown considerably.

 

The organisation did not have clear strategies and as such any approaches emerged. The directors feel a new way to strategy setting would be more appropriate; one that could offer a more thorough, intended, deliberate approach.

 

Which of the following is a suitable approach to developing strategy for this organisation?

A.

Rational Strategy

B.

Resource based strategy

C.

Emergent strategy

D.

Shareholder strategy

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Question # 25

Many companies use Critical Path Analysis (CPA) to manage projects.

 

Which TWO of the options below could be identified from a CPA diagram? 

A.

The activities which need to be completed before the next activity can start.

B.

The resource usage variance for each activity.

C.

The activities which can't overrun without delaying the whole project.

D.

The probable time for each activity.

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Question # 26

A major innovation has occurred in the automotive industry. Wheels are now available which are guaranteed to not wear for at least five years.

Ben runs a chain of garages that sell new and second hand parts for cars, buses, trains and planes. His competitors are slow to react to the new innovation so Ben decides to follow an emergent approach to strategy.

Which of the following actions is Ben likely to take?

Select ALL that apply.

A.

Ben changes his original business plan and responds to the innovation by stocking the new wheels in his garages.

B.

Ben undertakes an analysis of the automotive industry before making a decision on whether to invest in the new wheels.

C.

Ben immediately purchases all the wheels available and then generates a plan to market them.

D.

Ben decides to purchase 100 units of the new wheels and will closely monitor how many of these sell.

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Question # 27

P is an experienced engineer and project manager that has just been appointed to manage a complex multi-million pound engineering project. It is the start-up stage of the project and nothing at all has been done so far except for the design work. No other team members have been appointed.

 

P decides to start by firstly decomposing the full scope of the project into a hierarchy of work packages.

 

Secondly P intends to create a structure showing the reporting relationships and communications channels for the entire project team.

 

Thirdly, P  plans to embark on a systematic process of identifying all the individual elements that comprise the total cost of the project in order to calculate a bottom-up budget.

 

Select the structures that P will adopt in the correct order.

A.

Work Breakdown Structure / Organisation Breakdown Structure / Cost Breakdown Structure

B.

Organisation Breakdown Structure / Work Breakdown Structure / Cost Breakdown Structure

C.

Organisation Breakdown Structure / Cost Breakdown Structure / Work Breakdown Structure

D.

Work Breakdown Structure / Cost Breakdown Structure / Responsibility Assignment Matrix

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Question # 28

A mission statement describes the organisation's basic function in society. Which of the following is NOT an element of a mission statement?

A.

Purpose: describes why the organisation exists.

B.

Strategy: specifies the business the organisation is in.

C.

Values and culture: states the beliefs, ethical stance and principles of the organisation.

D.

Future: such as to be the most innovative organisation in the industry.

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Question # 29

The PRINCE2 project management methodology has consistent principles governing roles, plans, processes and risks. Which TWO of the following statements are correct?

A.

Team plans are mandatory within PRINCE2.

B.

A PRINCE2 organisation is a technical project team, assembled to achieve an unspecified objective.

C.

A project issue is any factor which could have an effect on the project (either detrimental or beneficial).

D.

One of the objectives of the process "Initiating a Project" is to define how the required product quality will be achieved.

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Question # 30

A project team is engaged in a risk assessment process prior to the execution of a major project. One risk is assessed to be of low impact but medium likelihood (probability). In these circumstances the appropriate response is:

A.

Accept the risk, but monitor closely

B.

Negotiate the transfer of the risk to a third party

C.

Accept (tolerate) the risk without further action

D.

Take immediate steps to terminate the risk

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Question # 31

Every project has constraints. When running a project it is critical that the constraints are known.

 

What are the primary constraints in a project?

A.

Need, Solution & Implement

B.

Initiate, Plan, Execute, Control & Complete

C.

Define, Design & Develop

D.

Time, Cost & Quality

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