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Genesys Cloud Certified Professional - Contact Center Administration

Last Update 3 hours ago Total Questions : 60

The Genesys Cloud Certified Professional - Contact Center Administration content is now fully updated, with all current exam questions added 3 hours ago. Deciding to include GCP-GC-ADM practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our GCP-GC-ADM exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these GCP-GC-ADM sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Genesys Cloud Certified Professional - Contact Center Administration practice test comfortably within the allotted time.

Question # 11

Call Recording is enabled in .

A.

Admin > Telephony

B.

Admin > Quality

C.

Admin > Contact Center

Question # 12

What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

A.

The ability to receive and route specific tweets to agents so that they can respond to those tweets

B.

The ability to create and manage a Facebook page

C.

The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

D.

The ability for customers to access their accounts via social media channels

Question # 13

Which option provides the ability for an email interaction to be interrupted by voice?

A.

Admin > Contact Center > Utilization

B.

Admin > Contact Center > ACD Skills

C.

Admin > Routing > Emergencies

D.

Admin > Routing > Disconnect Interactions

Question # 14

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A.

The maximum capacity that an agent may handle simultaneously for each supported media type

B.

The after call work time for each media type

C.

The length of time that an agent may spend on each media type

D.

The number of different media types that an agent may handle simultaneously

E.

The media types that can interrupt current interactions that an agent is handling

Question # 15

What is the Alerting Timeout with regard to Queue configuration?

A.

This is how long the interaction will alert before disconnecting

B.

This is how long the agent has to complete after call work

C.

This is how long the interaction will wait to begin alerting the agent

D.

This is how long the interaction will alert before timing out and setting the agent’s status to Not Responding

Question # 16

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)

A.

Skills

B.

Additional attribute ratings

C.

Language

D.

Time since the agent became available

E.

Staffing requirements

Question # 17

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

A.

True

B.

False

Question # 18

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

A.

Employee

B.

Master Admin

C.

Genesys Cloud User

D.

Admin

E.

Telephony Admin

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