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ITIL® Foundation

Last Update 17 hours ago Total Questions : 324

The ITIL® Foundation content is now fully updated, with all current exam questions added 17 hours ago. Deciding to include ITIL-F practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITIL-F exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITIL-F sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL® Foundation practice test comfortably within the allotted time.

Question # 81

Which one of the following is an objective of service catalogue management?

A.

Negotiating and agreeing service level agreement

B.

Negotiating and agreeing operational level agreements

C.

Ensuring that the service catalogue is made available to those approved to access it

D.

Only ensuring that adequate technical resources are available

Question # 82

Where would you expect incident resolution targets to be documented?

A.

A service level agreement (SLA)

B.

A request for change (RFC)

C.

The service portfolio

D.

A service description

Question # 83

How many people should be accountable for a process as defined in the RACI model?

A.

As many as necessary to complete the activity

B.

Only one - the process owner

C.

Two - the process owner and the process enactor

D.

Only one - the process architect

Question # 84

Which of the following activities would be performed by a process manager?

1. Monitoring and reporting on process performance

2. Identifying improvement opportunities

3. Appointing people to required roles

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

Question # 85

Which role is accountable for the operational management of a process?

A.

Process practitioner

B.

Process manager

C.

Service manager

D.

Change manager

Question # 86

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A.

The IT director

B.

The process owner

C.

The service owner

D.

The customer

Question # 87

A process owner has been identified with an " I " in a RACI matrix.

Which one of the following would be expected of them?

A.

Be accountable for the outcome of an activity

B.

Perform an activity

C.

Be kept up-to-date on the progress of an activity

D.

Manage an activity

Question # 88

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A.

RACI model

B.

Incident model

C.

Continual service improvement (CSI) approach

D.

The Deming Cycle

Question # 89

Which reason describes why ITIL is so successful?

A.

The five ITIL volumes are concise

B.

It is not tied to any particular vendor platform

C.

It tells service providers exactly how to be successful

D.

It is designed to be used to manage projects

Question # 90

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A.

Business services

B.

Component services

C.

Supporting services

D.

Customer services

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