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ITIL® Foundation

Last Update 17 hours ago Total Questions : 324

The ITIL® Foundation content is now fully updated, with all current exam questions added 17 hours ago. Deciding to include ITIL-F practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITIL-F exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITIL-F sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL® Foundation practice test comfortably within the allotted time.

Question # 61

Which of the following is best definition of IT service management?

A.

An internal service provider that is embedded within a business unit

B.

A complete set of all the documentation required to deliver world class services to customers

C.

Technical implementation of supporting IT infrastructure components

D.

The implementation and management of quality IT services that meet business needs

Question # 62

What should a service always deliver to customers?

A.

Applications

B.

Infrastructure

C.

Value

D.

Resources

Question # 63

Which one of the following would NOT be defined as part of every process?

A.

Roles

B.

Inputs and outputs

C.

Functions

D.

Metrics

Question # 64

Which one of the following is the BEST definition of the term ‘service management’?

A.

A set of specialized organizational capabilities for providing value to customers in the form of services

B.

A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose

C.

The management of functions within an organization to perform certain activities

D.

Units of organizations with roles to perform certain activities

Question # 65

Which one of the following is NOT a characteristic of a process?

A.

It is measurable

B.

It delivers specific results

C.

It responds to specific events

D.

It structures an organization

Question # 66

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A.

Service strategy

B.

Service design

C.

Service transition

D.

Service operation

Question # 67

Which of the following is NOT an objective of Continual Service Improvement?

A.

Review and analyze Service Level Achievement results

B.

Identify activities to improve the efficiency of service management processes

C.

Improve the cost effectiveness of IT services without sacrificing customer satisfaction

D.

Conduct activities to deliver and manage services at agreed levels to business users

Question # 68

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

A.

Service Strategy

B.

Continual Service Improvement

C.

Service Operation

D.

Service Design

Question # 69

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A.

Service operation

B.

Service transition

C.

Continual service improvement

D.

Service strategy

Question # 70

Which one of the following is NOT part of the service design stage of the service lifecycle?

A.

Designing and maintaining all necessary service transition packages

B.

Producing quality, secure and resilient designs for new or improved services

C.

Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

D.

Measuring the effectiveness and efficiency of service design and the supporting processes

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