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Agile Project Management (AgilePM) Practitioner Exam

Navigating Dynamic Frameworks: Why Scenario-Based Governance Overrides Obsolete Braindumps

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Question # 41

What action should the Project Manager take during the Close-Out of Timebox C?

A.

Remove ' Aspects ' from the supplier list for all future projects.

B.

Carry out final checks to ensure the deliverables of Timebox C meet the expected standards.

C.

Ensure that lessons are learned so that similar issues do not occur in future Timeboxes.

D.

Initiate the work required to complete the windows to the required standard.

Question # 42

How should the Project Manager encourage the contractors to turn up on time?

A.

Place a penalty clause on all contractors for late arrival.

B.

Appoint Team Leaders to each of the electrical and plumbing teams.

C.

Encourage open and honest communication to re-establish an environment of trust.

D.

Hold a separate Daily Stand-up meeting early in the morning, for the contractors only.

Question # 43

The Change Manager has read Goleman ' s articles on the Hay-McBer six dimension model of organization climate. This gives leaders practical ways that

leadership style can improve organizational culture and performance as measured by staff surveys.

Answer the following question about recommendations a change manager could make to the CEO applying these six dimensions to improve climate across the

organization.

Column 1 is a list of recommendations the Change Manager has made to the CEO seeking to initiate or support a change in the organizational culture. For each

recommendation in Column 1, select from Column 2 the ' dimension ' in organizational climate MOST likely to improve as a result. Each selection from Column 2 can be

used once, more than once or not at all.

Question # 44

Which information could be recorded on an ‘empathy map’ for the marketing staff?

A.

The Promotions Team Leader has noted that staff have raised concerns about how the change may reduce their sales during the seasonal promotions.

B.

The Marketing Manager has identified potential stakeholders, drawn symbolic figures of each of them and positioned them on a visual diagram.

C.

The Marketing analyst staff have made a list of potential stakeholders and plan to share this with everyone else at the next sales meeting.

D.

During a meeting of Brand Team Leaders, each participant created a list of stakeholders and then compared these lists in small groups.

Question # 45

The Customer Services Director has announced the new structure at a large presentation for all Customer Services staff. The scale and design of the change have surprised many of the staff.

In the weeks immediately following the Customer Services Director’s initial presentation, there have been rumors of the Help Desk staff talking unhappily in small groups, with blame directed at " the management " for a recent period of poor performance of the department.

Which approach is the MOST appropriate way for the Customer Services Director to create early involvement in the change?

A.

Target those staff in the Help Desk who are change-averse so that they are the first ones involved in the program.

B.

Delay communications a few weeks so that all staff have time to think for themselves about the benefits of the new structure.

C.

Identify those staff who would be willing to trial new Help Desk processes and work on pilots in the department.

D.

Encourage the Help Desk staff to begin setting goals for themselves under the new structure.

Question # 46

Which statement should be recorded under the Change Management Team and Relationships heading?

A.

The training available to UniCo staff needs to be realigned to include mobile application technology, so that the necessary skills are developed to support customers.

B.

The CEO seems to be a little concerned about taking the company in a different direction and his reservations need to be addressed.

C.

The Project Management Office has offered to provide support in planning, scheduling, monitoring, and control.

D.

The Sales staff need to understand how the changes will lead to greater opportunities for increased commissions before they are likely to participate.

Question # 47

One member of the Customer Services team has been chatting informally to some Sales co-workers. They felt that the Sales process changes are causing more work for Customer Services and that the whole customer experience has now been compromised.

Which 2 actions by the Sales Director are the MOST appropriate when responding to this type of resistance?

A.

Do nothing and allow the informal view to circulate, knowing it will eventually be proved wrong.

B.

Include the member of Customer Services in the planning of the sales process changes to reduce disruption.

C.

Invite Sales staff to help with planning the next phase of internal Sales training for the process changes.

D.

Counter the informal views by inviting the Change Manager to explain the changes at the next Sales staff meeting.

E.

Revisit the Stakeholder mapping work to ensure that the engagement of parties affected by the Sales changes is accurate.

Question # 48

The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people ' s social experience to guide management actions.

Answer the following questions about the use of David Rock ' s SCARF framework to increase the motivation for change.

The founder of Selco, now the Applications Manager, is moving from an individual office to a desk in the shared area for the Operations Director ' s leadership team in the UniCo building. At the last Operations ' group meeting, the Operations Director thanked the Applications Manager for cooperating fully with the relocation.

Is this an appropriate approach to reward the brain in the need for ' status ' , and

why?

A.

No, because ' status ' should be rewarded by ensuring open, two-way

communication using rich channels.

B.

No, because the Application Manager ' s knowledge and skills are still

relevant and there no threat to ' status ' .

C.

Yes, because highlighting cooperation provides an opportunity for the

Applications Manager to learn and develop.

D.

Yes, because praising people publicly helps to improve a person ' s

informal importance in the organization.

Question # 49

The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people ' s social experience to guide management actions. Answer the following questions about the use of David Rock’s SCARF framework to increase the motivation for change.

One aim of the relocation is to develop a less hierarchical culture. The relocation team hear that staff believe managers are still getting special treatment in the allocation of desks. To mitigate this concern, they have planned for groups to move separately over a few weeks and have communicated details with each group independently.

Is this an appropriate approach to reward the brain in the need for ‘fairness,’ and why?

A.

No, because ‘fairness’ relies on providing appropriate access to all relevant change information.

B.

No, because ‘fairness’ should be based on establishing equality across all staff.

C.

Yes, because small change steps will focus staff on changes that relate only to them.

D.

Yes, because frequent communications will help discourage emotional responses.

Question # 50

Most of the Customer Services staff are working with the new processes. However, there are a number of remaining staff who don’t want to be trained in the new technologies and wish to continue supporting the old business areas.

Which is the MOST appropriate intervention from the Customer Service Director?

A.

Identify workarounds for those staff who resist the new processes so that they can remain operating within the new structure.

B.

Maintain a listening stance, showing interest in understanding the reasons for the discomfort that many are feeling over the changes.

C.

Shock staff into action by telling them that some staff will lose their place in the organization if they are unable to make adjustments.

D.

Consider leaving some of the existing structure unchanged so that those who may not find the change workable can be accommodated.

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