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What action should the Project Manager take during the Close-Out of Timebox C?
How should the Project Manager encourage the contractors to turn up on time?
The Change Manager has read Goleman ' s articles on the Hay-McBer six dimension model of organization climate. This gives leaders practical ways that
leadership style can improve organizational culture and performance as measured by staff surveys.
Answer the following question about recommendations a change manager could make to the CEO applying these six dimensions to improve climate across the
organization.
Column 1 is a list of recommendations the Change Manager has made to the CEO seeking to initiate or support a change in the organizational culture. For each
recommendation in Column 1, select from Column 2 the ' dimension ' in organizational climate MOST likely to improve as a result. Each selection from Column 2 can be
used once, more than once or not at all.


Which information could be recorded on an ‘empathy map’ for the marketing staff?
The Customer Services Director has announced the new structure at a large presentation for all Customer Services staff. The scale and design of the change have surprised many of the staff.
In the weeks immediately following the Customer Services Director’s initial presentation, there have been rumors of the Help Desk staff talking unhappily in small groups, with blame directed at " the management " for a recent period of poor performance of the department.
Which approach is the MOST appropriate way for the Customer Services Director to create early involvement in the change?
Which statement should be recorded under the Change Management Team and Relationships heading?
One member of the Customer Services team has been chatting informally to some Sales co-workers. They felt that the Sales process changes are causing more work for Customer Services and that the whole customer experience has now been compromised.
Which 2 actions by the Sales Director are the MOST appropriate when responding to this type of resistance?
The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people ' s social experience to guide management actions.
Answer the following questions about the use of David Rock ' s SCARF framework to increase the motivation for change.
The founder of Selco, now the Applications Manager, is moving from an individual office to a desk in the shared area for the Operations Director ' s leadership team in the UniCo building. At the last Operations ' group meeting, the Operations Director thanked the Applications Manager for cooperating fully with the relocation.
Is this an appropriate approach to reward the brain in the need for ' status ' , and
why?
The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people ' s social experience to guide management actions. Answer the following questions about the use of David Rock’s SCARF framework to increase the motivation for change.
One aim of the relocation is to develop a less hierarchical culture. The relocation team hear that staff believe managers are still getting special treatment in the allocation of desks. To mitigate this concern, they have planned for groups to move separately over a few weeks and have communicated details with each group independently.
Is this an appropriate approach to reward the brain in the need for ‘fairness,’ and why?
Most of the Customer Services staff are working with the new processes. However, there are a number of remaining staff who don’t want to be trained in the new technologies and wish to continue supporting the old business areas.
Which is the MOST appropriate intervention from the Customer Service Director?
