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Question # 4

The requirements baseline is ready for sign-off when the requirements are:

A.

complete, clear, verified, and adopted.

B.

consistent, analyzed, complete, and validated.

C.

justified, clear, consistent, and verified.

D.

clear, consistent, complete, and validated.

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Question # 5

Once a new project has been identified, the business analyst works with project team members to define what will be included in and excluded from the new system. Which of the following has the business analyst defined?

A.

Solution design

B.

Business requirements

C.

Solution scope

D.

Business case

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Question # 6

A project that was going well for the last few months has encountered a situation—regulatory authorities have deemed that the project does not meet their requirements. Although regulatory requirements were identified during an earlier phase of the project, there is no substantial evidence to prove that the requirements were formally rejected.

This could have been avoided if:

A.

the project team documented customer requests and obtained sign-off.

B.

a change control process for requirements and their statuses was followed.

C.

the project manager circulated the meeting minutes after the discussions with all the attendees.

D.

the customer met with regulatory authorities to verify that their requirements were also considered.

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Question # 7

When a business analyst uses subject matter experts to define roles and identify influencers, which project artifact is created or updated?

A.

Stakeholder register

B.

RAC! matrix

C.

SWOT analysis

D.

Stakeholder management plan

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Question # 8

Which tool provides combined functionality for business analysis and quality assurance activities?

A.

Functional specification tool

B.

Requirements traceability tool

C.

System use case modeling tool

D.

Solution quality assurance tool

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Question # 9

A project affects the marketing unit and procurement unit. The project manager gives the business analyst an overview of the project for the first time.

What should the business analyst do immediately after the discussion?

A.

Schedule time with the process owners.

B.

Put the information into a project plan.

C.

Develop an issues log.

D.

Assess the risks for the project.

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Question # 10

Requirements elicitation for a project is occurring. The marketing, acquisition, and production departments want to include specific requirements. The CEO has a requirement to deploy in three months.

Which of the following actions will have a greater influence on the project success?

A.

Prioritize and develop the requirements of the marketing department since the project will impact a greater number of people.

B.

Estimate the effort required for each requirement and develop as many functionalities as possible.

C.

Conduct a stakeholder analysis and balance requirements by understanding the relative power associated with each stakeholder group.

D.

Explain the situation to the CEO and try to obtain an extension of the contract for the actual time necessary to develop the system.

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Question # 11

A business analyst has been assigned to a project to implement a new phone system for a customer call center. The business analyst will need to create a business case.

Which of the following components will the business analyst use as input to the business case?

A.

Project timeline

B.

Project scope

C.

Product scope

D.

Work breakdown structure

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Question # 12

A business analyst from Company A has been assigned a project to document and identify requirements for a new commercial software implementation. The first step is to break down the business analysis deliverables into activities and tasks. Then, the business analyst

will add an estimate of the time needed to complete the work.

Which type of estimation technique is the business analyst using?

A.

Delphi

B.

Bottom-up

C.

Analogous

D.

Parametric

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Question # 13

The business analyst has been assigned to a project involving a low number of stakeholders. Which technique should be used to elicit requirements?

A.

Survey

B.

Interview

C.

Document analysis

D.

Interface analysis

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Question # 14

An insurance company embarks on a project to replace its current enrollment and billing software application, which will no longer be supported by the end of the calendar year. The new enrollment and billing application must be implemented before the current vendor contract ends. The business analyst gathers the initial requirements for the new enrollment and billing application. Based on the large

volume of requirements, the business analyst realizes that the requirements will need to be prioritized.

Which requirements prioritization method should the business analyst use for this project?

A.

Time-boxing

B.

Weighted ranking

C.

MoSCoW

D.

Risk analysis

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Question # 15

Which document best provides the boundaries for product development?

A.

Scope definition

B.

Requirements baseline

C.

Project plan

D.

Scope document

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Question # 16

A startup company sells organic vegetable and fruit smoothies. Management is tracking a rapid decrease in sales of their best-selling juice, so they contract a business analyst to identify solutions in order to increase sales by comparing similar products offered by competitors.

Which technique or tool should be used?

A.

Competitive analysis

B.

Benchmarking

C.

Trend analysis

D.

Focus group

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Question # 17

A major stakeholder of a project is surprised to learn that a particular requirement was not implemented during the latest launch.

The business analyst tells the stakeholder that the requirement status was changed to "deferred ”

What could have prevented the stakeholder from being surprised about the status change?

A.

The status should have been communicated to the requirement’s source.

B.

The status should have been reviewed prior to project launch.

C.

The status should have been communicated to all project stakeholders.

D.

The status should have been updated in the traceability matrix.

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Question # 18

One of the main purposes for creating a requirements traceability matrix is to:

A.

track how requirements can be connected to the solution.

B.

provide test cases to validate solution deliverables.

C.

document stakeholder approval of project requirements.

D.

track the project solution scope.

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Question # 19

A business analyst in organization Y is assigned to elicit requirements in a project within a defined timeline. The business analyst has identified and invited key stakeholders to a requirements workshop. However, the stakeholders are not giving clear and concise requirements; their opinions about requirements are changing and conflicting with each other in the meeting. In the end, the business analyst could not elicit and define the requirements and therefore adjourned the meeting.

Which tool or technique could have been used by business analyst to avoid this situation?

A.

Prototyping

B.

Surveys

C.

Document analysis

D.

Decision tree

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Question # 20

A major stakeholder wants to know how the implementation of new features in the development of a product is progressing. Which of the following should be reported to the stakeholder?

A.

Distribution of project changes

B.

Requirements status during the project development cycle

C.

Number of requirements approved vs. number of requirements rejected

D.

Number of requirements tested and approved

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Question # 21

A new project is in the planning phase. What should the business analyst consider with regard to planning the requirements change process?

A.

How requirement changes will impact the requirements baseline

B.

How requirement changes will be implemented

C.

How requirement changes will impact the validation plan

D.

How requirement changes will be communicated

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Question # 22

A project team delivers a solution based on the approved requirements and is confident that it meets the defined acceptance criteria.

What should the business analyst do to obtain signoff?

A.

Contact the sponsor.

B.

Contact the stakeholder who provided the majority of requirements in the traceability matrix.

C.

No signoff is necessary.

D.

Refer to the RACI matrix to identify who is responsible for signoff.

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Question # 23

Which technique or tool is used to obtain acceptance of the delivered product?

A.

Expert judgment

B.

Facilitated workshops

C.

Inspection

D.

Contextual inquiry

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Question # 24

The business analyst has been assigned to a project which delivers functionality for a much larger solution. The project has many requirements but has not received adequate funding. In addition, the stakeholders’ views conflict.

Which tools and techniques should the business analyst use to maximize business value while establishing the requirements baseline?

A.

Weighted matrix, process flow, and organizational chart

B.

Stakeholder register, decision tree, and capability matrix

C.

Traceability matrix, context diagrams, and scope document

D.

Decision trees, weighted matrix, and context diagrams

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Question # 25

Change control systems include provisions to implement changes without formal review in the event of an emergency. When this provision is utilized:

A.

the risk associated with the change is not evaluated.

B.

changes must still be documented and captured.

C.

a change control board should be established.

D.

changes can be applied without further managerial involvement.

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Question # 26

The technology department identified a defect in the company's software, which leads to an increase in human resource requirements to perform manual transactions as a workaround for tasks that should have been automated. The company begins losing money, so it hires a business analyst to produce a business case that outlines the problem/opportunity, potential options, and a recommendation for how to proceed.

Which of the following analyses must the business analyst perform in order to complete the business case and arrive at a solid

recommendation?

A.

Gap

B.

Risk

C.

Cost-benefit

D.

SWOT

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Question # 27

Company A is working on implementing a new platform with multiple stakeholders. The business analyst has gathered the requirements and established a baseline. However, scope creep is a persistent problem.

What could the business analyst have established to help manage this situation?

A.

Change control process

B.

Configuration management system

C.

Communication plan

D.

Sponsor signoff

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Question # 28

A business analyst is discussing the acceptance criteria for a new measurement system with the operations manager. The operations manager is particularly concerned about the accuracy of the new system because mistakes in data measurements could be extremely costly to fix.

Which of the following is the best strategy to define the appropriate acceptance criteria?

A.

Quantify the risks associated with the measurement errors and update the risk register.

B.

Ask the operations manager to formally accept the requirements documents.

C.

Plan a training session for the new system before it is handed over to the operations manager.

D.

Clearly define the maximum acceptable error rate for the new system.

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Question # 29

A system enhancement project has been initiated to address the concerns of an external group of stakeholders not included in the first release. What should be done to ensure stakeholder satisfaction with the enhancement?

A.

Request that the project manager identify all affected project stakeholders.

B.

Provide all signed-off project documentation to the stakeholders for information purposes only.

C.

Engage all stakeholders early in the requirements gathering phase to define acceptance criteria.

D.

Solicit feedback and add requirements to the project backlog.

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Question # 30

A company is working on implementing a software application. They are converting their complex, in-house processes into the new system. The business analyst has been asked to analyze the processes.

Which technique should be followed?

A.

Interface analysis

B.

Requirements traceability

C.

MoSCoW

D.

Feasibility analysis

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Question # 31

Which of the following is the best approach to enable developers and product owners to be in constant communication so that changes or issues that occur during development are exposed and discussed as they develop?

A.

Iterative

B.

Waterfall

C.

Linear

D.

Agile

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Question # 32

The stakeholders for a newly approved project are subject matter experts who are very knowledgeable in the client's business and will provide the project requirements. The project team scheduled separate sessions with each subject matter expert to identify and prioritize the requirements.

Which technique is being used?

A.

Delphi technique

B.

Brainstorming

C.

Idea and mind mapping

D.

Workshop sessions

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Question # 33

What are some of the components of a requirements management plan?

A.

Requirements definition, functional and non-functional requirements, and decision-making process

B.

Requirements work plan, requirements definition, and traceability matrix template

C.

Requirements work plan, prioritization process, and traceability matrix template

D.

Requirements definition, requirements attribute template, and traceability matrix template

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Question # 34

After several meetings with different groups of users, a business analyst has gathered the requirements for a large IT project. Now, the business analyst needs to document those requirements in a way that is clearly understood by the development team and provides

enough information to check if the requirement has been met.

Which of the following would work best in this case?

A.

User stories

B.

Functional specifications

C.

Flow chart

D.

Prototyping

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Question # 35

A business analyst has incorporated all the relevant feedback from stakeholders in the business analysis plan.

Which next step should the business analyst take?

A.

Start documenting requirements.

B.

Obtain approval on the plan.

C.

Store the document for safe keeping.

D.

Start implementing the project.

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Question # 36

The software developers have delivered a completed solution. The quality assurance team has passed the solution. What should the business analyst do next?

A.

Evaluate the solution against the project charter.

B.

Conduct user acceptance testing.

C.

Evaluate the solution with the sponsor(s).

D.

Conduct performance testing.

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Question # 37

Which tool should be used to improve the communication of product needs with the stakeholders and to improve their understanding?

A.

Requirements management tool that documents requirements and their properties and relationships

B.

Document management system and a relationship matrix that groups all related documents

C.

Modeling tool integrated into a version control feature that ensures that team knowledge is captured

D.

Workflow management tool that documents the flow of information

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Question # 38

The sales team of a company has won a time-and-material project. The business analyst discovers that the sales team has underestimated the required budget and schedule.

Which course of action should the business analyst take?

A.

Refrain from working on the project and request that the customer cancel the contract.

B.

Accept the contract, and then notify the customer about the potential for a cost overrun.

C.

Accept the contract, and deliver only the requirements that fit within the budget and schedule.

D.

Develop a requirements baseline document and use it to negotiate the scope in the contract.

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Question # 39

Through user acceptance testing, a software flaw was identified. What should the business analyst do next as part of the root cause analysis in order to analyze and resolve the discrepancy?

A.

Create a fishbone diagram.

B.

Create an interface analysis.

C.

Create a Delphi estimation.

D.

Create a functional decomposition.

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Question # 40

Which of the following would be the best practice in product validation?

A.

The measurement of the requirement should be based on the average of two or more evaluations.

B.

There should be two separate measurements for evaluating each functional requirement.

C.

Two or more testers should test the product using the same test cases so that their evaluations are consistent.

D.

The evaluation criteria should be the same as what was used to measure the requirement.

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Question # 41

A company wants to procure a tool to improve customer satisfaction and loyalty. Which of the following documents would provide basis for analyzing vendor products?

A.

Storyboard

B.

Project charter

C.

Business case

D.

Survey

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Question # 42

A business analyst is assigned to a business process re-engineering project. In addition to planning a workshop to elicit requirements, the business analyst wants to send out a survey to gather data to use in a statistical analysis on user satisfaction with the current business process.

Which of the following types of surveys would be most appropriate to create and why?

A.

A closed-ended survey to pose several multiple-choice questions and ask the users if the current business process Is correct

B.

A closed-ended survey using the Likert scale to rank specific areas of the current business process

C.

An open-ended survey to allow users the opportunity to explain their opinions on the current business process

D.

An open-ended survey to collect different opinions on the current business process

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Question # 43

The business analyst is in the process of implementing a solution for a customer. The team is having difficulty confirming if certain requirements have been met.

What could have caused this issue?

A.

The test engineer has not properly communicated requirements to the team.

B.

Not all stakeholders were involved during requirements elicitation.

C.

Acceptance criteria for the requirements were not measurable.

D.

Requirements were not adequately reviewed with the project sponsor.

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Question # 44

A business analyst has elicited, documented, and verified the requirements, discovering that there are not enough resources to deliver all the requirements. Which technique should the business analyst employ to rectify the issue?

A.

Hold a brainstorming workshop to build the rationale for the requirements.

B.

Perform traceability to find out where the requirements originated.

C.

Survey stakeholders on their likes and dislikes about the requirements.

D.

Ask stakeholders to vote on the requirements.

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Question # 45

A business analyst is ready to begin requirements elicitation; however, stakeholders are not available to participate for another two weeks. Which elicitation technique should the business analyst use during this time?

A.

Cost-benefit analysis

B.

Benchmarking

C.

Brainstorming

D.

Document analysis

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Question # 46

The business analyst is conducting a feasibility study to understand how well a potential solution fits into the organization. What kind of feasibility assessment is the business analyst undertaking?

A.

Operational

B.

Technical

C.

Cost-effectiveness

D.

Time

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Question # 47

A project team has 120 days to deliver a solution, but the stakeholders have too many requirements for the delivery window. What requirements prioritization technique should be used to determine which requirements will be delivered?

A.

Multivoting

B.

MoSCoW

C.

Time-boxing

D.

Budget analysis

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Question # 48

Which of the following techniques is used to identify ambiguous or unverifiable requirements?

A.

Fishbone analysis

B.

Resource checklist

C.

Traceability matrix

D.

Team peer review

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Question # 49

What should the business analyst do to ensure that all requirements meet a quality checklist before the development and testing phase?

A.

Validate the requirements deemed important by the stakeholders.

B.

B. Obtain approval from engineering for partial testing of the requirements.

C.

Negotiate with the client to standardize the requirements.

D.

Assign a verification method to each requirement.

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Question # 50

In the middle of a project, a new requirement was added to the scope. The business analyst must determine if any impacts, dependencies, or risks are associated with the addition to the scope.

What task should the business analyst perform in order to identify these impacts?

A.

Manage solution scope.

B.

Manage requirements traceability.

C.

Manage requirements prioritization.

D.

Manage assumptions and constraints.

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Question # 51

A business analyst is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to decrease over time, but the interval has increased instead.

Which technique should the business analyst use to investigate the problem?

A.

Interviews

B.

Root cause analysis

C.

Observation

D.

Process modeling

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Question # 52

A business analyst has been assigned to a project team that is redesigning the company's website. The business analyst has been documenting the relationships between requirements and has found requirements that do not trace to a business need.

Which type of requirements are these?

A.

In-scope

B.

Tested

C.

Implemented

D.

Out-of-scope

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Question # 53

The business analyst is planning an approach to formally manage updates to requirements that may be requested by stakeholders.

What should the business analyst do?

A.

Develop a change control process.

B.

Obtain approval from the project sponsor.

C.

Document changes as they occur.

D.

Hold firm on scope and reject changes.

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Question # 54

What should be done to ensure that the product design meets the stated requirements?

A.

Conduct multiple internal design reviews.

B.

Use a traceability matrix.

C.

Review lessons learned results.

D.

Engage an experienced development team.

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Question # 55

A stakeholder requests to add new critical requirements the day before the scheduled baseline requirements approval meeting. The stakeholder insists that these requirements must be taken into account despite time and budget constraints.

What is the most effective way to manage this situation?

A.

Discuss the change with stakeholders during the baseline approval meeting and ask them to approve the new baseline.

B.

Ask for more resources to manage this change and justify these additional resources with the value the change will give to

the company.

C.

Share the new requirements with all stakeholders and ask them to submit their comments before the meeting.

D.

Postpone the baseline approval meeting, analyze the impact, and schedule a new meeting to discuss dependencies and

priorities with stakeholders.

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Question # 56

A company has just finished the development work for a new software sales tracking application and is in the process of validating that the new application meets all of the acceptance criteria defined for the business requirements. During the validation

process, a stakeholder discovers that the application does not provide the selection criteria needed to produce the sales volume

reporting required by the company's financial department. The business analyst for the project determines that the selection criteria

needed was not specified in the system requirements or design specifications.

Which of the following tools and/or techniques might be used by the business analyst to determine how the selection criteria requirement

was missed?

A.

Root cause analysis, fishbone diagram, and/or the Five Whys

B.

Root cause analysis, problem tracking, and/or benchmarking

C.

Scope modeling, Ishikawa diagram, and/or the Five Whys

D.

Cause and effect diagram, brainstorming, and/or the Five Whys

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Question # 57

Several interviews with stakeholders to develop an inventory management system in a new architectural environment have revealed a significant concern about system and architectural stability. In which tool should the business analyst include this attribute to ensure that the requirement meets the acceptance criteria?

A.

Stakeholder satisfaction survey

B.

Interface analysis

C.

Process modeling

D.

Sectiead Traceability matrix

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Question # 58

A company uses a prioritization range of 1-10, in which 10 represents the highest or best. According to the information from the table, which option should the business analyst recommend?

A.

1

B.

2

C.

3

D.

4

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Question # 59

How can a SWOT analysis help when deciding between several possible options to address a business problem?

A.

It can help the product owner to determine opportunity cost of not choosing an option.

B.

It can help the stakeholders to determine how to avoid the threats of each option.

C.

It can help the project sponsor to determine the valuation of each option.

D.

It can help the stakeholders identify the strengths and weaknesses of each option.

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