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Question # 4

A company is transitioning to a new firewall and discovers that one of the servers is still sending traffic to the old firewall. Which of the following IP address settings should a technician change to resolve this issue?

A.

Dynamic

B.

Gateway

C.

NAT

D.

DNS server

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Question # 5

A user's smartphone screen is not rotating. The technician confirms the rotation lock is deactivated. Which of the following steps should the technician perform next?

A.

Remove the screen protector.

B.

Update the smartphone’s software.

C.

Restart the smartphone.

D.

Replace the smartphone.

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Question # 6

A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away?

A.

Use a key combination to lock the computer when leaving.

B.

Ensure no unauthorized personnel are in the area.

C.

Configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity.

D.

Turn off the monitor to prevent unauthorized visibility of information.

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Question # 7

A technician is setting up a wireless network in a small, crowded office and wants to minimize Wi-Fi access. Which of the following security settings should the technician enable?

A.

Port forwarding

B.

Unused ports

C.

SSID broadcast

D.

Allow list

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Question # 8

Employees want their Windows 10 laptops to wirelessly connect when they take them home. Which of the following should the employees configure so the laptops can automatically connect wirelessly?

A.

Network and Internet settings

B.

Windows Firewall settings

C.

Devices and Printers

D.

Personalization settings

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Question # 9

Which of the following applications allows a user to create backups in macOS?

A.

Time Machine

B.

FileVault

C.

Keychain

D.

Mission Control

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Question # 10

A company wants to reduce the negative ecological impacts of its business and has decided to hire an e-waste company to dispose of equipment. Which of the following should the e-waste company provide the business7

A.

Non-disclosure agreement

B.

Certification of destruction

C.

Low-level formatting

D.

Shredding/drilling

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Question # 11

A Windows user wants a filesystem that protects confidential data from attackers who have physical access to the system. Which of the following should the user choose?

A.

ext

B.

APFS

C.

FAT

D.

EFS

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Question # 12

Which of the following filesystems supports journaling?

A.

NTFS

B.

exFAT

C.

HFS

D.

ext2

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Question # 13

An employee utilizes a personal smartphone to work remotely. The employee is unable to reach the portal using the company-provided VPN service. Which of the following describes the cause of the issue?

A.

The application must be purchased by the company.

B.

The smartphone is not on the latest OS version.

C.

The smartphone is not enrolled in MDM service.

D.

The application fails to install and launch.

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Question # 14

An administrator received a new shipment of mobile devices. Per company policy, all enterprise-issued devices must have two authentication methods, and the organization has already enforced the use of PIN codes as one method. Which of the following device features should the administrator enable?

A.

Smart card

B.

Biometrics

C.

Hard token

D.

One-time password

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Question # 15

A user reports that a device with a statically defined IP is unable to connect to the internet. The technician runs the ipconfig /all command and sees the following output:

IPv4 Address............ 192.168.0.74

Subnet Mask.............255.255.255.255

Default Gateway......... 192.168.0.1

Which of the following is most likely the reason for the issue?

A.

The default gateway is up.

B.

The user has an APIPA IP address.

C.

The IP address is on the wrong subnet

D.

The subnet mask is incorrect.

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Question # 16

Which of the following ensures proprietary information on a lost or stolen mobile device cannot be accessed while the device is offline?

A.

Remote wipe

B.

Mandatory screen locks

C.

Location applications

D.

Device data encryption

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Question # 17

A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which

of the following will allow the mouse to correctly move to the new monitor?

A.

Rearranging the monitor's position in display settings

B.

Swapping the cables for the monitors

C.

Using the Ctrl+AIt+> to correct the display orientation

D.

Updating the display drivers for the video card

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Question # 18

A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

A.

Run the antivirus scan.

B.

Add the required snap-in.

C.

Restore the system backup

D.

use the administrator console.

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Question # 19

A user is setting up a computer for the first time and would like to create a secondary login with permissions that are different than the primary login. The secondary login will need to be protected from certain content such as games and websites. Which of the following Windows settings should the user utilize to create the secondary login?

A.

Privacy

B.

Accounts

C.

Personalization

D.

Shared resources

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Question # 20

A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

A.

Enable multifactor authentication.

B.

Increase the failed log-in threshold.

C.

Remove complex password requirements.

D.

Implement a single sign-on with biometrics.

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Question # 21

A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware. Which of the following will MOST likely help to permanently remove the malware?

A.

Enabling System Restore

B.

Educating the user

C.

Booting into safe mode

D.

Scheduling a scan

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Question # 22

Which of the following is the MOST basic version of Windows that includes BitLocker?

A.

Home

B.

pro

C.

Enterprise

D.

Pro for Workstations

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Question # 23

A user received the following error upon visiting a banking website:

The security presented by website was issued a different website' s address .

A technician should instruct the user to:

A.

clear the browser cache and contact the bank.

B.

close out of the site and contact the bank.

C.

continue to the site and contact the bank.

D.

update the browser and contact the bank.

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Question # 24

A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following filesystems is supported by both OS types?

A.

NTFS

B.

APFS

C.

ext4

D.

exFAT

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Question # 25

A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

A.

ipconfig

B.

ifconfig

C.

arpa

D.

ping

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Question # 26

Which of the following could be used to implement secure physical access to a data center?

A.

Geofence

B.

Alarm system

C.

Badge reader

D.

Motion sensor

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Question # 27

A junior administrator is responsible for deploying software to a large group of computers in an organization. The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?

A.

The instructions from the software company are not being followed.

B.

Security controls will treat automated deployments as malware.

C.

The deployment script is performing unknown actions.

D.

Copying scripts off the internet is considered plagiarism.

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Question # 28

A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).

A.

ipconfig /all

B.

hostname

C.

netstat /?

D.

nslookup localhost

E.

arp —a

F.

ping:: 1

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Question # 29

Which of the following should be done NEXT?

A.

Send an email to Telecom to inform them of the issue and prevent reoccurrence.

B.

Close the ticket out.

C.

Tell the user to take time to fix it themselves next time.

D.

Educate the user on the solution that was performed.

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Question # 30

A technician received a call stating that all files in a user's documents folder appear to be Changed, and each of the files now has a look file

extension Which pf the following actions is the FIRST step the technician should take?

A.

Runa live disk clone.

B.

Run a full antivirus scan.

C.

Use a batch file to rename the files-

D.

Disconnect the machine from the network

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Question # 31

A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

A.

Turn off airplane mode while at the register.

B.

Verify that NFC is enabled.

C.

Connect to the store's Wi-Fi network.

D.

Enable Bluetooth on the phone.

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Question # 32

A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?

A.

The GPS application is installing software updates.

B.

The GPS application contains malware.

C.

The GPS application is updating its geospatial map data.

D.

The GPS application is conflicting with the built-in GPS.

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Question # 33

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

A.

Send a quick message regarding the delay to the next customer.

B.

Cut the current customer's lime short and rush to the next customer.

C.

Apologize to the next customer when arriving late.

D.

Arrive late to the next meeting without acknowledging the lime.

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Question # 34

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

A.

Remove the microphone from the USB hub and plug it directly into a USB port on the PC.

B.

Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

C.

Delete the microphone from Device Manager and scan for new hardware,

D.

Replace the USB microphone with one that uses a traditional 3.5mm plug.

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Question # 35

A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

A.

Installer_x64.exe

B.

Installer_Files.zip

C.

Installer_32.msi

D.

Installer_x86.exe

E.

Installer_Win10Enterprise.dmg

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Question # 36

A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?

A.

DHCP

B.

SMTP

C.

DNS

D.

RDP

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Question # 37

Which of the following attacks can a hacker use to execute code on a user's computer when the user visits a specially prepared, malicious website?

A.

DoS

B.

Spoofing

C.

XSS

D.

SQL injection

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Question # 38

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?

A.

RDP

B.

VNC

C.

SSH

D.

VPN

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Question # 39

A user's mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO).

A.

Prevent a device root

B.

Disable biometric authentication

C.

Require a PIN on the unlock screen

D.

Enable developer mode

E.

Block a third-party application installation

F.

Prevent GPS spoofing

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Question # 40

A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?

A.

.py

B.

.js

C.

.vbs

D.

.sh

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Question # 41

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the

computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

A.

Services in Control Panel to check for overutilization

B.

Performance Monitor to check for resource utilization

C.

System File Checker to check for modified Windows files

D.

Event Viewer to identify errors

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Question # 42

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

A.

The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozenapplication in the list, and clicks Force Quit.

B.

The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds Which causes the application to force quit.

C.

The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.

D.

The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in thelist, and clicks Force Quit.

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Question # 43

A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?

A.

Golden image

B.

Remote network install

C.

In-place upgrade

D.

Clean install

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Question # 44

A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?

A.

SSH

B.

VPN

C.

VNC

D.

RDP

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Question # 45

A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?

A.

Password-protected Wi-Fi

B.

Port forwarding

C.

Virtual private network

D.

Perimeter network

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Question # 46

Which of the following is MOST likely contained in an EULA?

A.

Chain of custody

B.

Backup of software code

C.

Personally identifiable information

D.

Restrictions of use

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Question # 47

A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?

A.

Enable promiscuous mode.

B.

Clear the browser cache.

C.

Add a new network adapter.

D.

Reset the network adapter.

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Question # 48

A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.

However, other employees can successfully use the Testing program.

INSTRUCTIONS

Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:

    Index number of the Event Viewer issue

    First command to resolve the issue

    Second command to resolve the issue

BSOD

Commands:

Event Viewer:

System Error:

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Question # 49

Which of the following best describes a rollback plan?

A.

A developer configures a process to return to the starting state upon completion.

B.

A user asks to remove an unneeded fileshare.

C.

An administrator applies new settings to a computer after the previous settings failed.

D.

A technician reverts the system to a previous state following a failed upgrade.

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Question # 50

Which of the following languages is used for scripting the creation of Active Directory accounts?

A.

Bash

B.

Structured Query Language

C.

Hypertext Preprocessor

D.

PowerShell

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Question # 51

Before leaving work, a user wants to see the traffic conditions for the commute home. Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?

A.

taskschd.msc

B.

perfmon.msc

C.

lusrmgr.msc

D.

Eventvwr.msc

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Question # 52

A user receives the following error while attempting to boot a computer.

BOOTMGR is missing

press Ctrl+Alt+Del to restart

Which of the following should a desktop engineer attempt FIRST to address this issue?

A.

Repair Windows.

B.

Partition the hard disk.

C.

Reimage the workstation.

D.

Roll back the updates.

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Question # 53

Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?

A.

Security groups

B.

Access control list

C.

Group Policy

D.

Login script

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Question # 54

A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

A.

Convert the PC from a DHCP assignment to a static IP address.

B.

Run a speed test to ensure the advertised speeds are met.

C.

Test all network sharing and printing functionality the customer uses.

D.

Change the default passwords on new network devices.

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Question # 55

A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

A.

Database system

B.

Software management

C.

Active Directory description

D.

Infrastructure as a Service

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Question # 56

Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?

A.

Remote Assistance

B.

Remote Desktop Protocol

C.

Screen Sharing

D.

Virtual Network Computing

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Question # 57

A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

A.

Examine the antivirus logs.

B.

Verify the address bar URL.

C.

Test the internet connection speed.

D.

Check the web service status.

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Question # 58

A user in a SOHO asks an off-site, remote technician to connect securely to the user’s laptop. The technician is able to connect to the VPN but is unable to connect to the user’s laptop. Which of the following settings should the technician review?

A.

Wireless protocol

B.

DHCP pool

C.

Content filtering

D.

Firewall

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Question # 59

The camera and microphone on an iPhone user's device are activating without any user input. The user’s friend recently modified the device to allow applications to be installed outside the normal App Store. Which of the following is the issue?

A.

The user connected a counterfeit Lightning cable to the iPhone.

B.

The device is unenrolled from Mobile Device Management.

C.

The device was jailbroken to remove internal security protections.

D.

The iPhone has an out-of-date operating system.

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Question # 60

A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?

A.

Home

B.

Pro

C.

Pro for Workstations

D.

Enterprise

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Question # 61

A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items. Which of the following programs can the technician use to view startup items?

A.

msinfo32

B.

perfmon

C.

regedit

D.

taskmgr

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Question # 62

A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?

A.

Signed system images

B.

Antivirus

C.

SSO

D.

MDM

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Question # 63

An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?

A.

TKIP

B.

RADIUS

C.

WPA2

D.

AES

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Question # 64

Which of the following is used to explain issues that may occur during a change implementation?

A.

Scope change

B.

End-user acceptance

C.

Risk analysis

D.

Rollback plan

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Question # 65

A technician, who is working at a local office, has found multiple copies of home edition software installed on computers. Which of the following does this MOST likely violate?

A.

EULA

B.

Pll

C.

DRM

D.

Open-source agreement

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Question # 66

A company is retiring old workstations and needs a certificate of destruction for all hard drives. Which of the following would be BEST to perform on the hard drives to ensure the data is unrecoverable? (Select TWO).

A.

Standard formatting

B.

Drilling

C.

Erasing

D.

Recycling

E.

Incinerating

F.

Low-level formatting

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Question # 67

A technician needs to transfer a file to a user's workstation. Which of the following would BEST accomplish this task utilizing the workstation's built-in protocols?

A.

VPN

B.

SMB

C.

RMM

D.

MSRA

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Question # 68

A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

A.

Trojan

B.

Rootkit

C.

Cryptominer

D.

Keylogger

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Question # 69

A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

A.

Implementing password expiration

B.

Restricting user permissions

C.

Using screen locks

D.

Disabling unnecessary services

Full Access
Question # 70

Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?

A.

apt-get

B.

CIFS

C.

Samba

D.

greP

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Question # 71

A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

A.

System

B.

Indexing Options

C.

Device Manager

D.

Programs and Features

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Question # 72

A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?

A.

Windows Enterprise Edition

B.

Windows Professional Edition

C.

Windows Server Standard Edition

D.

Windows Home Edition

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Question # 73

While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?

A.

Evil twin

B.

Impersonation

C.

Insider threat

D.

Whaling

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Question # 74

A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?

A.

WPA2 with TKIP

B.

WPA2 with AES

C.

WPA3withAES-256

D.

WPA3 with AES-128

Full Access
Question # 75

Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?

A.

gpedit

B.

gpmc

C.

gpresult

D.

gpupdate

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Question # 76

A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

A.

Default gateway settings

B.

DHCP settings

C.

IP address settings

D.

Firewall settings

E.

Antivirus settings

Full Access
Question # 77

Which of the following should be used to secure a device from known exploits?

A.

Encryption

B.

Remote wipe

C.

Operating system updates

D.

Cross-site scripting

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Question # 78

A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?

A.

Changing the office's Wi-Fi SSID and password

B.

Performing a remote wipe on the device

C.

Changing the user's password

D.

Enabling remote drive encryption

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Question # 79

An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the

technician perform to fix the issue?

A.

Disable the Windows Update service.

B.

Check for updates.

C.

Restore hidden updates.

D.

Rollback updates.

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Question # 80

A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to ‘mirror the source data for the backup?

A.

copy

B.

xcopy

C.

robocopy

D.

Copy-Item

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Question # 81

An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data. Which of the following should the specialist do FIRST to protect the company's data?

A.

Manually configure an IP address, a subnet mask, and a default gateway.

B.

Connect to the vendor's network using a VPN.

C.

Change the network location to private.

D.

Configure MFA on the network.

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Question # 82

Which of the following is the proper way for a technician to dispose of used printer consumables?

A.

Proceed with the custom manufacturer's procedure.

B.

Proceed with the disposal of consumables in standard trash receptacles.

C.

Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.

D.

Proceed with the disposal of consumables in standard recycling bins.

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Question # 83

A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?

A.

The hardware does not meet BitLocker's minimum system requirements.

B.

BitLocker was renamed for Windows 10.

C.

BitLocker is not included on Windows 10 Home.

D.

BitLocker was disabled in the registry of the laptop

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Question # 84

A network technician is deploying a new machine in a small branch office that does not have a DHCP server. The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network. Which of the following would restore communication?

    Static entry

A.

ARP table

B.

APIPA address

C.

NTP specification

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Question # 85

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

A.

Shut down the infected computer and swap it with another computer

B.

Investigate what the interface is and what triggered it to pop up

C.

Proceed with initiating a full scan and removal of the viruses using the presented interface

D.

Call the phone number displayed in the interface of the antivirus removal tool

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Question # 86

A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has MOST likely occurred?

A.

Ransomware

B.

Failed OS updates

C.

Adware

D.

Missing system files

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Question # 87

Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company’s wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.

INSTRUCTIONS

Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

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Question # 88

A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?

A.

Configure the network as private

B.

Enable a proxy server

C.

Grant the network administrator role to the user

D.

Create a shortcut to public documents

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Question # 89

A network administrator is deploying a client certificate lo be used for Wi-Fi access for all devices m an organization The certificate will be used in conjunction with the user's existing username and password Which of the following BEST describes the security benefits realized after this deployment?

A.

Multifactor authentication will be forced for Wi-Fi

B.

All Wi-Fi traffic will be encrypted in transit

C.

Eavesdropping attempts will be prevented

D.

Rogue access points will not connect

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Question # 90

An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

A.

Encrypt the files

B.

Clone any impacted hard drives

C.

Contact the cyber insurance company

D.

Inform law enforcement

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Question # 91

A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?

A.

macOS

B.

Linux

C.

Chrome OS

D.

Windows

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Question # 92

A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should the technician do FIRST?

A.

Scan and remove the malware

B.

Schedule automated malware scans

C.

Quarantine the system

D.

Disable System Restore

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Question # 93

A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?

A.

Degaussing

B.

Low-level formatting

C.

Recycling

D.

Shredding

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Question # 94

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

A.

Advise the user to run a complete system scan using the OS anti-malware application

B.

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

C.

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

D.

Instruct the user to disconnect the Ethernet connection to the corporate network.

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Question # 95

A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

A.

Encryption

B.

Wi-Fi channel

C.

Default passwords

D.

Service set identifier

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Question # 96

As part of a CYOD policy a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?

A.

Use Settings to access Screensaver settings

B.

Use Settings to access Screen Timeout settings

C.

Use Settings to access General

D.

Use Settings to access Display.

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Question # 97

Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

A.

Network and Sharing Center

B.

Programs and Features

C.

Default Apps

D.

Add or Remove Programs

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Question # 98

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

A.

Full

B.

Non-parity

C.

Differential

D.

Incremental

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Question # 99

A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

A.

Remote wipe

B.

Anti-maIware

C.

Device encryption

D.

Failed login restrictions

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Question # 100

A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

A.

Escalate the ticket to Tier 2.

B.

Run a virus scan.

C.

Utilize a Windows restore point.

D.

Reimage the computer.

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Question # 101

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

A.

Reset the phone to factory settings

B.

Uninstall the fraudulent application

C.

Increase the data plan limits

D.

Disable the mobile hotspot.

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Question # 102

A user is unable to access a website, which is widely used across the organization, and receives the following error message:

The security certificate presented by this website has expired or is not yet valid.

The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

A.

Reboot the computer.

B.

Reinstall the OS.

C.

Configure a static 12

D.

Check the computer's date and time.

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Question # 103

An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

Which of the following should be done NEXT?

A.

Educate the user on the solution that was performed.

B.

Tell the user to take time to fix it themselves next time.

C.

Close the ticket out.

D.

Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

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Question # 104

A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

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Question # 105

Which of the following is a proprietary Cisco AAA protocol?

A.

TKIP

B.

AES

C.

RADIUS

D.

TACACS+

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Question # 106

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

A.

Avoid distractions

B.

Deal appropriately with customer's confidential material .

C.

Adhere to user privacy policy

D.

Set and meet timelines

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Question # 107

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

A.

.deb

B.

.vbs

C.

.exe

D.

.app

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Question # 108

A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

A.

Open Settings select Devices, select Display, and change the display resolution to a lower resolution option

B.

Open Settings, select System, select Display, and change the display resolution to a lower resolution option.

C.

Open Settings Select System, select Display, and change the Scale and layout setting to a higher percentage.

D.

Open Settings select Personalization, select Display and change the Scale and layout setting to a higher percentage

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Question # 109

A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?

A.

Disable unused ports.

B.

Remove the guest network

C.

Add a password to the guest network

D.

Change the network channel.

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Question # 110

A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives. Which of the following command-line tools should the technician use?

A.

net use

B.

set

C.

mkdir

D.

rename

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Question # 111

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

A.

Have the user provide a callback phone number to be added to the ticket

B.

Assign the ticket to the department's power user

C.

Register the ticket with a unique user identifier

D.

Provide the user with a unique ticket number that can be referenced on subsequent calls.

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Question # 112

A desktop engineer is deploying a master image. Which of the following should the desktop engineer consider when building the master image? (Select TWO).

A.

Device drivers

B.

Keyboard backlight settings

C.

Installed application license keys

D.

Display orientation

E.

Target device power supply

F.

Disabling express charging

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Question # 113

A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

A.

Services

B.

Processes

C.

Performance

D.

Startup

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Question # 114

A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?

A.

PIN

B.

Username and password

C.

SSO

D.

Fingerprint

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Question # 115

A user submits a request to have a graphics application installed on a desktop When the technician attempts to install the application, the installation fails and the error message "Not compatible with OS' is displayed. Which of the following is the most likely reason for this error message?

A.

Thegraphics card driver needs to beupdated

B.

Theapplication installer is 64-bit.

C.

Theinstallation requires administrative rights.

D.

Thedisk space is inadequate.

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Question # 116

Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Select TWO).

A.

Licensing agreements

B.

Chain of custody

C.

Incident management documentation

D.

Data integrity

E.

Material safety data sheet

F.

Retention requirements

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Question # 117

Which of the following language types enables the automation of tasks?

A.

Compiled

B.

Scripting

C.

Web

D.

Database

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Question # 118

A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select TWO).

A.

File Explorer

B.

User Account Control

C.

Windows Backup and Restore

D.

Windows Firewall

E.

Windows Defender

F.

Network Packet Analyzer

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Question # 119

A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?

A.

Operating system updates

B.

Remote wipe

C.

Antivirus

D.

Firewall

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Question # 120

A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?

A.

Internet-based upgrade

B.

Repair installation

C.

Clean install

D.

USB repair

E.

In place upgrade

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Question # 121

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

A.

Removed all jewelry

B.

Completed an inventory of tools before use

C.

Practiced electrical fire safety

D.

Connected a proper ESD strap

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Question # 122

Which of the following operating systems were designed for smartphones? (Select two).

A.

Ubuntu

B.

CentOS

C.

macOS

D.

Chrome OS

E.

iOS

F.

Android

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Question # 123

A company wants to take advantage of modern technology and transition away from face-to-face meetings. Which of the following types of software would benefit the company the most? (Select two).

A.

Videoconferencing

B.

File transfer

C.

Screen-sharing

D.

Financial

E.

Remote access

F.

Record-keeping

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Question # 124

Which of the following commands lists running processes in Linux?

A.

top

B.

apt-get

C.

Is

D.

cat

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Question # 125

A technician is configuring a SOHO router and wants to only allow specific computers on the network. Which of the following should the technician do?

A.

Configure MAC filtering.

B.

Disable DHCP.

C.

Configure port forwarding.

D.

Disable guest access.

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Question # 126

A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?

A.

Device

B.

Business

C.

Network

D.

Operation

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Question # 127

A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?

A.

Application permissions

B.

Available storage space

C.

Battery charge level

D.

Wi-Fi connection speed

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Question # 128

Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

A.

Biometric lock

B.

Badge reader

C.

USB token

D.

Video surveillance

E.

Locking rack

F.

Access control vestibule

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Question # 129

A user's Windows desktop has low disk space. A technician thinks some upgrade files were never removed. Which of the following tools should the technician use to correct the issue?

A.

devmgmt.msc

B.

cleanmgr.exe

C.

dfrgui.exe

D.

diskmgmt.mac

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Question # 130

Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.

INSTRUCTIONS

Quarantine and configure the appropriate device(s) so that the users' audio issues are

resolved using best practice procedures.

Multiple devices may be selected for quarantine.

Click on a host or server to configure services.

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Question # 131

A user opened an infected email. A security administrator responded to the malicious event, successfully mitigated the situation, and returned the machine to service Which of the following needs to be completed before this event is considered closed?

A.

Acceptable use policy

B.

Incident report

C.

End user license agreement

D.

Standard operating procedures

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Question # 132

A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?

A.

System screen lock

B.

Failed log-in lockout

C.

Restricted user permissions

D.

Data-at-rest encryption

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Question # 133

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).

A.

Uninstall the game application.

B.

Perform a factory reset of the device.

C.

Connect the device to an external charger.

D.

Install the latest security patches.

E.

Clear the application's cache.

F.

Enable the device's built-in anti-malware protection.

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Question # 134

A technician needs to implement a system to handle both authentication and authorization Which of the following meets this requirement?

A.

WPA3

B.

MFA

C.

TACACS+

D.

RADIUS

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Question # 135

A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?

A.

Windows Backup

B.

BitLocker

C.

Shadow Copy

D.

Trusted PlatformModule

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Question # 136

A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?

A.

Incremental backup

B.

System image

C.

System restore point

D.

Differential backup

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Question # 137

A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?

A.

Move the application to the desktop and press delete

B.

Identify the application in Finder and drag it to the trash can.

C.

Use Spotlight to search for the application, and then run the application.

D.

Use Time Machine to go back to the date before the installation.

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Question # 138

A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?

A.

VDI

B.

Mapped drives

C.

Wireless WAN

D.

Domain

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Question # 139

A technician is installing a new copy of Windows on all computers in the enterprise Given the following requirements:

• The install phase must be scripted to run over the network • Each computer requires a new SSD as the system drive, • The existing HDD should remain as a backup drive.

Which of the following command-line tools should the technician use to install the drive and transfer the installation files from the network share? (Select three).

A.

net use

B.

robocopy

C.

winver

D.

diskpart

E.

sfc

F.

r.etstat

G.

ping

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Question # 140

Which of the following features can a technician use to ensure users are following password length requirements?

A.

Group Policy

B.

Log-on script

C.

Access controllist

D.

Security groups

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Question # 141

A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?

A.

DNS settings

B.

Static IP

C.

WWAN

D.

Meteredconnection

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Question # 142

An employee has been using the same password for multiple applications and websites for the past several years. Which of the following would be best to prevent security issues?

A.

Configuring firewall settings

B.

Implementing expiration policies

C.

Defining complexity requirements

D.

Updating antivirus definitions

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Question # 143

A user is experiencing the following issues with Bluetooth on a smartphone:

•The user cannot hear any sound from a speaker paired with the smartphone.

•The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.

A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything. Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?

A.

Restart the smartphone.

B.

Reset the network settings.

C.

Unpair the Bluetooth speaker.

D.

Check for system updates.

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Question # 144

Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

A.

Install and run Linux and the required application in a PaaS cloud environment

B.

Install and run Linux and the required application as a virtual machine installed under the Windows OS

C.

Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed

D.

Set up a dual boot system by selecting the option to install Linux alongside Windows

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Question # 145

A user's company phone has several pending software updates. A technician completes the following steps:

•Rebooted the phone

•Connected to Wi-Fi

•Disabled metered data

Which of the following should the technician do next?

A.

Restore the factory settings.

B.

Clean the browser history.

C.

Uninstall and reinstall the applications.

D.

Clear the cache.

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Question # 146

A technician needs to recommend a way to keep company devices for field and home-based staff up to date. The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?

A.

Make office attendance mandatory for one day per week so that updates can be installed.

B.

Ask users to ensure that they run updates on devices and reboot computers on a regular basis.

C.

Push updates out via VPN on a weekly basis in a staggered manner so that the network is not affected.

D.

Configure cloud-based endpoint management software to automatically manage computer updates.

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Question # 147

A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:

"This site cannot be reached."

A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP. Which of the following needs to be corrected?

A.

HTTPS

B.

VLAN

C.

DNS

D.

SMTP

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Question # 148

A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?

A.

Internet connection

B.

Product key

C.

Sufficient storage space

D.

UEFI firmware

E.

Legacy BIOS

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Question # 149

A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?

A.

Devices and Printers

B.

Administrative Tools

C.

Network and Sharing Center

D.

Programs and Features

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Question # 150

A company was recently attacked by ransomware. The IT department has remediated the threat and determined that the attack method used was email. Which of the following is the most effective way to prevent this issue from reoccurring?

A.

Spam filtering

B.

Malware preventionsoftware

C.

End user education

D.

Stateful firewall inspection

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Question # 151

A user’s Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue?

A.

Disk Defragment

B.

Registry Editor

C.

System Information

D.

Disk Cleanup

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Question # 152

When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?

A.

Keys

B.

Token

C.

Password

D.

RootCA

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Question # 153

A user wants to back up a Windows 10 device. Which of the following should the user select?

A.

Devices and Printers

B.

Email and Accounts

C.

Update and Security

D.

Apps and Features

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Question # 154

A customer who uses a Linux OS called the help desk to request assistance in locating a missing file. The customer does not know the exact name of the file but can provide a partial file name. Which of the following tools should the technician use? (Select two).

A.

cat

B.

df

C.

grep

D.

ps

E.

dig

F.

find

G.

top

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Question # 155

A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation. Which of the following actions should be taken to prevent this incident from happening again? (Select two).

A.

Install a host-based IDS.

B.

Restrict log-in times.

C.

Enable a BIOS password.

D.

Update the password complexity.

E.

Disable AutoRun.

F.

Update the antivirus definitions.

G.

Restrict user permissions.

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Question # 156

A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

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Question # 157

Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and Its files. Which of the following will MOST likely allow all users to access the new folders?

A.

Assigning share permissions

B.

Enabling inheritance

C.

Requiring multifactor authentication

D.

Removing archive attribute

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Question # 158

A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?

A.

AAA

B.

SSH

C.

RDP

D.

VPN

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Question # 159

A user reports a virus is on a PC. The user installs additional real-lime protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?

A.

Uninstall one antivirus software program and install a different one.

B.

Launch Windows Update, and then download and install OS updates

C.

Activate real-time protection on both antivirus software programs

D.

Enable the quarantine feature on both antivirus software programs.

E.

Remove the user-installed antivirus software program.

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Question # 160

A technician is unable to access the internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should the technician check next to resolve the issue?

A.

Verify the DNS server settings.

B.

Turn off the Windows firewall.

C.

Confirm the subnet mask is correct.

D.

Configure a static IP address.

Full Access
Question # 161

Which of the following operating systems is considered closed source?

A.

Ubuntu

B.

Android

C.

CentOS

D.

OSX

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Question # 162

A large university wants to equip all classrooms with high-definition IP videoconferencing equipment. Which of the following would most likely be impacted in this situation?

A.

SAN

B.

LAN

C.

GPU

D.

PAN

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Question # 163

A technician needs to ensure that USB devices are not suspended by the operating system Which of the following Control Panel utilities should the technician use to configure the setting?

A.

System

B.

Power Options

C.

Devices and Printers

D.

Ease of Access

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Question # 164

Which of the following Is a package management utility for PCs that are running the Linux operating system?

A.

chmod

B.

yum

C.

man

D.

grep

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Question # 165

Which of the following is an advantage of using WPA2 instead of WPA3?

A.

Connection security

B.

Encryption key length

C.

Device compatibility

D.

Offline decryption resistance

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Question # 166

A company is experiencing a ODDS attack. Several internal workstations are the source of the traffic Which of the following types of infections are the workstations most likely experiencing? (Select two)

A.

Zombies

B.

Keylogger

C.

Adware

D.

Botnet

E.

Ransomvvare

F.

Spyware

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Question # 167

A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?

A.

Resource Monitor

B.

Performance Monitor

C.

Command Prompt

D.

System Information

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Question # 168

A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:

The Audio Driver is not running.

Which of the following will MOST likely resolve the issue?

A.

compmgmt.msc

B.

regedit.exe

C.

explorer.exe

D.

taskmgt.exe

E.

gpmc.msc

F.

services.msc

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Question # 169

A developer's Type 2 hypervisor is performing inadequately when compiling new source code. Which of the following components should the developer upgrade to improve the hypervisor’s performance?

A.

Amount of system RAM

B.

NIC performance

C.

Storage IOPS

D.

Dedicated GPU

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Question # 170

A hard drive that previously contained PI I needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?

A.

Shredding

B.

Degaussing

C.

Low-level formatting

D.

Recycling

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Question # 171

Which of the following Is used to identify potential issues with a proposed change poor lo implementation?

A.

Request form

B.

Rollback plan

C.

End-user acceptance

D.

Sandbox testing

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Question # 172

A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?

A.

Cryptominers

B.

Rootkit

C.

Spear phishing

D.

Keylogger

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Question # 173

A company would like to implement multifactor authentication for all employees at a minimal cost. Which of the following best meets the company's requirements?

A.

Biometrics

B.

Soft token

C.

Access control lists

D.

Smart card

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Question # 174

A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take?

A.

Restart the wireless adapter.

B.

Launch the browser to see if it redirects to an unknown site.

C.

Instruct the user to disconnect the Wi-Fi.

D.

Instruct the user to run the installed antivirus software.

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Question # 175

A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?

A.

Quarantine the computer.

B.

Disable System Restore.

C.

Update the antivirus software definitions.

D.

Boot to safe mode.

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Question # 176

A new employee is having difficulties using a laptop with a docking station The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the Issue?

A.

Hibernate

B.

Sleep/suspend

C.

Choose what closing the lid does

D.

Turn on fast startup

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Question # 177

A user's permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?

A.

SMS

B.

MFA

C.

ACL

D.

MDM

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Question # 178

A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer; thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized?

A.

Document the date and time of the change.

B.

Submit a change request form.

C.

Determine the risk level of this change.

D.

Request an unused IP address.

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Question # 179

A user reported that a laptop's screen turns off very quickly after silting for a few moments and is also very dim when not plugged in to an outlet Everything else seems to be functioning normally. Which of the following Windows settings should be configured?

A.

Power Plans

B.

Hibernate

C.

Sleep/Suspend

D.

Screensaver

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Question # 180

An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate?

A.

Preserving chain of custody

B.

Implementing data protection policies

C.

Informing law enforcement

D.

Creating a summary of the incident

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Question # 181

Which of The following refers to the steps to be taken if an Issue occurs during a change Implementation?

A.

Testing

B.

Rollback

C.

Risk

D.

Acceptance

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Question # 182

During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?

A.

Performing annual network topology reviews

B.

Requiring all network changes include updating the network diagrams

C.

Allowing network changes once per year

D.

Routinely backing up switch configuration files

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Question # 183

A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

A.

Disable System Restore.

B.

Educate the end user.

C.

Install the latest OS patches.

D.

Clean the environment reinstallation.

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Question # 184

An Internet cafe has several computers available for public use. Recently, users have reported the computers are much slower than they were the previous week. A technician finds the CPU is at 100% utilization, and antivirus scans report no current infection. Which of the following is MOST likely causing the issue?

A.

Spyware is redirecting browser searches.

B.

A cryptominer is verifying transactions.

C.

Files were damaged from a cleaned virus infection.

D.

A keylogger is capturing user passwords.

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Question # 185

Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?

A.

WPA3

B.

MAC filleting

C.

RADIUS

D.

TACACS+

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Question # 186

The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check first to troubleshoot this issue? (Select two).

A.

Screen resolution

B.

Screen zoom

C.

Screen timeout

D.

Screen brightness

E.

Screen damage

F.

Screen motion smoothness

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Question # 187

A systems administrator received a request to limit the amount of cellular data a user's Windows 10 tablet can utilize when traveling. Which of the following can the administrator do to best solve the user's issue?

A.

Turn on airplane mode.

B.

Set the connection to be metered.

C.

Configure the device to use a static IP address.

D.

Enable the Windows Defender Firewall.

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Question # 188

A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?

A.

Valid license

B.

Data retention requirements

C.

Material safety data sheet

D.

Chain of custody

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Question # 189

A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloading the page?

A.

Synchronize the browser data.

B.

Enable private browsing mode.

C.

Mark the site as trusted.

D.

Clear the cached file.

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Question # 190

Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?

A.

APFS

B.

FAT32

C.

NTFS

D.

ext4

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Question # 191

Which of the following operating systems is most commonly used in embedded systems?

A.

Chrome OS

B.

macOS

C.

Windows

D.

Linux

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Question # 192

In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?

A.

Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.

B.

Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.

C.

Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.

D.

Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.

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Question # 193

A technician wants to mitigate unauthorized data access if a computer is lost or stolen. Which of the following features should the technician enable?

A.

Network share

B.

Group Policy

C.

BitLocker

D.

Static IP

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Question # 194

A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser?

A.

Delete the browser cookies and history.

B.

Reset all browser settings.

C.

Change the browser default search engine.

D.

Install a trusted browser.

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Question # 195

A technician needs administrator access on a Windows workstation to facilitate system changes without elevating permissions. Which of the following would best accomplish this task?

A.

Group Policy Editor

B.

Local Users and Groups

C.

Device Manager

D.

System Configuration

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Question # 196

A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take?

A.

Click proceed.

B.

Report the employee to the human resources department for violating company policy.

C.

Restore the computer from the last known backup.

D.

Close the browser window and report the email to IT security.

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Question # 197

Which of the following should be documented to ensure that the change management plan is followed?

A.

Scope of the change

B.

Purpose of the change

C.

Change rollback plan

D.

Change risk analysis

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Question # 198

A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device?

A.

Fingerprint and pattern

B.

Facial recognition and PIN code

C.

Primary account and password

D.

Recovery contact and recovery key

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Question # 199

A student is setting up a new Windows 10 laptop for the upcoming semester. The student is interested in customizing the wallpaper. Which of the following should the student use to change the wallpaper?

A.

Apps and Features

B.

Personalization

C.

File Explorer

D.

Task Manager

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Question # 200

Maintaining the chain of custody is an important part of the incident response process. Which of the following reasons explains why this is important?

A.

To maintain an information security policy

B.

To properly identify the issue

C.

To control evidence and maintain integrity

D.

To gather as much information as possible

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Question # 201

Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed first to prevent further damage to the host and other systems?

    Turn off the machine.

A.

Run a full antivirus scan.

B.

Remove the LAN card.

C.

Install a different endpoint solution.

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Question # 202

A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?

A.

FTP

B.

RDP

C.

SSH

D.

VNC

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Question # 203

A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting?

    Group Policy

A.

User accounts

B.

Access control lists

C.

Authenticator applications

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Question # 204

A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.

Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?

A.

Uninstall the new program.

B.

Check the HOSTS file.

C.

Restore from a previous backup.

D.

Clear the web browser cache.

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Question # 205

A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request?

A.

cat

B.

chmod

C.

pwd

D.

cacls

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Question # 206

Which of the following is the most likely to use NTFS as the native filesystem?

A.

macOS

B.

Linux

C.

Windows

D.

Android

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Question # 207

Which of the following does MFA provide?

A.

Security enhancement

B.

Encryption

C.

Digital signature

D.

Public key infrastructure

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Question # 208

A computer technician is investigating a computer that is not booting. The user reports that the computer was working prior to shutting it down last night. The technician notices a removable USB device is inserted, and the user explains the device is a prize the user received in the mail yesterday. Which of the following types of attacks does this describe?

A.

Phishing

B.

Dumpster diving

C.

Tailgating

D.

Evil twin

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Question # 209

A technician successfully removed malicious software from an infected computer after running updates and scheduled scans to mitigate future risks. Which of the following should the technician do next?

A.

Educate the end user on best practices for security.

B.

Quarantine the host in the antivirus system.

C.

Investigate how the system was infected with malware.

D.

Create a system restore point.

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Question # 210

Which of the following Windows 10 editions is the most appropriate for a single user who wants to encrypt a hard drive with BitLocker?

A.

Professional

B.

Home

C.

Enterprise

D.

Embedded

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Question # 211

A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?

A.

What is the error message?

B.

Does the program work on another computer?

C.

Did the program ever work?

D.

Is anyone else having this issue?

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Question # 212

A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?

A.

Disable applicable BIOS options.

B.

Load the system in safe mode.

C.

Start up using a flash drive OS and run System Repair.

D.

Enable Secure Boot and reinstall the system.

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Question # 213

A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

A.

Event Viewer

B.

System Configuration

C.

Device Manager

D.

Performance Monitor

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Question # 214

Remote employees need access to information that is hosted on local servers at the company. The IT department needs to find a solution that gives employees secure access to the company's resources as if the employees were on premises. Which of the following remote connection services should the IT team

implement?

A.

SSH

B.

VNC

C.

VPN

D.

RDP

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Question # 215

A company is recycling old hard drives and wants to quickly reprovision the drives for reuse. Which of the following data destruction methods should the company use?

A.

Degaussing

B.

Standard formatting

C.

Low-level wiping

D.

Deleting

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Question # 216

A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technician do next?

A.

Run one scan and schedule future scans.

B.

Back up the uninfected files and reimage the computer.

C.

Restore the clean backup copies of the infected files.

D.

Run repeated remediation scans until the malware is removed.

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Question # 217

A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

A.

Group Policy

B.

Browser extension

C.

System Configuration

D.

Task Scheduler

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Question # 218

Which of the following would typically require the most computing resources from the host computer?

    Chrome OS

A.

Windows

B.

Android

C.

macOS

D.

Linux

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Question # 219

Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?

A.

gpedit.msc

B.

perfmon.msc

C.

devmgmt.msc

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Question # 220

A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic to certain internal environments is not stable and often drops. Which of the following command-line tools can provide the most detailed information for investigating the issue further?

A.

ipconfig

B.

arp

C.

nslookup

D.

pathping

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Question # 221

A technician needs to implement password requirements that apply to all domain-joined computers. Which of the following commands should the technician most likely run?

A.

gpugdate

B.

devmgmt

C.

regedit

D.

resmon

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Question # 222

A technician is deploying a new Wi-Fi solution for the office and wants to ensure users can log in to the Wi-Fi with their existing network log-in and password. Which of the following methods should the technician use?

A.

AES

B.

RADIUS

C.

TKIP

D.

WPA3

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Question # 223

A user’s mobile phone battery does not last long, and navigation is very slow. Which of the following should the technician do first to resolve the issue?

A.

Uninstall unused programs.

B.

Check running applications.

C.

Update the mobile OS.

D.

Disable network services.

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Question # 224

A user is unable to see the devices that are present on the network after changing some network settings in the Control Panel. Which of the following settings did the user change on the Windows 10 computer?

A.

The network type from private to public

B.

The Windows Firewall from on to off

C.

The UAC level to its highest level

D.

The file-sharing permissions

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Question # 225

A technician is reusing several hard drives to increase local storage on company workstations. The drives contain PII that is no longer needed. Which of the following should the technician do to prevent unauthorized access to the data?

A.

Degauss the drives

B.

Drill through the drives

C.

Wipe the drives

D.

Reimage the drives

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Question # 226

A systems administrator at a small company wants to discretely access user machines and verify patch levels without users noticing. Which of the following remote access technologies should the administrator use?

A.

RDP

B.

MSRA

C.

SSH

D.

VNC

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Question # 227

A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?

A.

Clear the browser cache.

B.

Disable the pop-up blocker.

C.

Configure private browsing.

D.

Verify valid certificates.

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Question # 228

A technician runs a command and gets the following output:

Ethernet adapter Ethernet 3:

Connection-specific DNS Suffix . :reddog.microsoft.com

Link-local IPv6 Address .......... :fe80::de3d:9283:4f00:856a%5

IPv4 Address.......................:10.203.10.16

Subnet Mask ...................... :255.255.255.0

Default Gateway .................. :10.203.10.1

Which of the following commands did the technician use?

A.

ipconfig

B.

tracert

C.

whoami

D.

net use

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Question # 229

A systems administrator finds that a Windows client machine with an address of 169.254.124.24 is unable to access network resources. Which of the following should the administrator do to establish connectivity?

A.

Reinstall the NIC device driver.

B.

Assign a static IP.

C.

Reconfigure DNS settings.

D.

Disable the Windows firewall.

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Question # 230

Which of the following should be used to configure automatic backups on macOS?

A.

Mission Control

B.

Time Machine

C.

Disaster Recovery

D.

System Restore

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Question # 231

Which of the following is the most significant drawback of using the WEP protocol for wireless security?

A.

Complex configuration process

B.

Slow data transfer speed

C.

Vulnerability to key-cracking attacks

D.

Incompatibility with older devices

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Question # 232

Which of the following Windows 10 editions is the most cost-effective and appropriate for a single user who needs to access their computer remotely?

A.

Education

B.

Pro

C.

Enterprise

D.

Home

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