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Question # 4

A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

A.

ipconfig

B.

ifconfig

C.

arpa

D.

ping

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Question # 5

A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing?

A.

High availability

B.

Regionally diverse backups

C.

On-site backups

D.

Incremental backups

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Question # 6

A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which

of the following will allow the mouse to correctly move to the new monitor?

A.

Rearranging the monitor's position in display settings

B.

Swapping the cables for the monitors

C.

Using the Ctrl+AIt+> to correct the display orientation

D.

Updating the display drivers for the video card

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Question # 7

A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?

A.

Full

B.

Differential

C.

Off-site

D.

Grandfather-father-son

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Question # 8

Which of the following often uses an SMS or third-party application as a secondary method to access a system?

A.

MFA

B.

WPA2

C.

AES

D.

RADIUS

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Question # 9

A user received the following error upon visiting a banking website:

The security presented by website was issued a different website' s address .

A technician should instruct the user to:

A.

clear the browser cache and contact the bank.

B.

close out of the site and contact the bank.

C.

continue to the site and contact the bank.

D.

update the browser and contact the bank.

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Question # 10

A junior administrator is responsible for deploying software to a large group of computers in an organization. The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?

A.

The instructions from the software company are not being followed.

B.

Security controls will treat automated deployments as malware.

C.

The deployment script is performing unknown actions.

D.

Copying scripts off the internet is considered plagiarism.

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Question # 11

A network administrator is deploying a client certificate to be used for Wi-Fi access for all devices in an organization. The certificate will be used in conjunction with the user's existing username and password. Which of the following BEST describes the security benefits realized after this deployment?

A.

Multifactor authentication will be forced for Wi-Fi.

B.

All Wi-Fi traffic will be encrypted in transit.

C.

Eavesdropping attempts will be prevented.

D.

Rogue access points will not connect.

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Question # 12

A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

A.

Escalate the ticket to Tier 2.

B.

Run a virus scan.

C.

Utilize a Windows restore point.

D.

Reimage the computer.

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Question # 13

A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?

A.

Device Manager

B.

Indexing Options

C.

File Explorer

D.

Administrative Tools

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Question # 14

A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account Which of the following should the systems administrator do?

A.

Require the user to change the password at the next log-in.

B.

Disallow tie user from changing the password.

C.

Disable the account

D.

Choose a password that never expires.

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Question # 15

An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a

ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods

would BEST meet the requirements?

A.

A daily, incremental backup that is saved to the corporate file server

B.

An additional, secondary hard drive in a mirrored RAID configuration

C.

A full backup of the data that is stored of site in cold storage

D.

Weekly, differential backups that are stored in a cloud-hosting provider

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Question # 16

A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?

A.

Home

B.

Pro

C.

Pro for Workstations

D.

Enterprise

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Question # 17

A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select TWO).

A.

File Explorer

B.

User Account Control

C.

Windows Backup and Restore

D.

Windows Firewall

E.

Windows Defender

F.

Network Packet Analyzer

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Question # 18

A user is trying to limit the amount of time their children spend on the internet. Which of the following Windows 10 settings should be enabled to accomplish this objective?

A.

Family Options

B.

Update & Security

C.

Ease of Access

D.

Network & Internet

E.

Privacy

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Question # 19

A technician needs to implement a system to handle both authentication and authorization. Which of the following meets this requirement?

A.

WPA3

B.

MFA

C.

TACACS+

D.

RADIUS

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Question # 20

A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

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Question # 21

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

A.

Remove the microphone from the USB hub and plug it directly into a USB port on the PC.

B.

Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

C.

Delete the microphone from Device Manager and scan for new hardware,

D.

Replace the USB microphone with one that uses a traditional 3.5mm plug.

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Question # 22

A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

A.

User account status

B.

Mobile OS version

C.

Data plan coverage

D.

Network traffic outages

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Question # 23

A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.d11 is missing not found

Which of the following should the technician attempt FIRST?

A.

Rebuild Windows profiles.

B.

Reimage the workstation

C.

Roll back updates

D.

Perform a system file check

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Question # 24

A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?

    Place the customer on hold until the customer calms down.

A.

Disconnect the call to avoid a confrontation.

B.

Wait until the customer is done speaking and offer assistance.

C.

Escalate the issue to a supervisor.

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Question # 25

When visiting a particular website, a user receives a message stating, "Your connection is not private." Which of the following describes this issue?

A.

Certificate warning

B.

Malware

C.

JavaScript error

D.

Missing OS update

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Question # 26

Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed first to prevent further damage to the host and other systems?

    Turn off the machine.

A.

Run a full antivirus scan.

B.

Remove the LAN card.

C.

Install a different endpoint solution.

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Question # 27

A user's computer is running slower than usual and takes a long time to start up. Which of the following tools should the technician use first to investigate the issue?

A.

Action Center

B.

Task Manager

C.

Resource Monitor

D.

Security Configuration Wizard

E.

Event Viewer

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Question # 28

A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

A.

Settings > Personalization

B.

Control Panel > Credential Manager

C.

Settings > Accounts > Family and Other Users

D.

Control Panel > Network and Sharing Center

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Question # 29

A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?

A.

Differential backup

B.

Off-site backup

C.

Incremental backup

D.

Full backup

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Question # 30

A technician needs to configure a computer for a user to work from home so the user can still securely access the user’s shared files and corporate email. Which of the following tools would best accomplish this task*?

A.

MSRA

B.

FTP

C.

RMM

D.

VPN

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Question # 31

A technician is installing software on a user's workstation. The installation fails due to incompliance with the HCL. Which of the following components is most likely causing the installation to fail? (Select two).

A.

NIC

B.

CPU

C.

PSU

D.

KVM

E.

RAM

F.

DVI

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Question # 32

An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?

A.

incineration

B.

Resale

C.

Physical destruction

D.

Dumpster for recycling plastics

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Question # 33

A hotel's Wi-Fi was used to steal information on a corporate laptop. A technician notes the following security log:

SRC: 192.168.1.1/secrets.zip Protocol SMB >> DST: 192.168.1.50/capture

The technician analyses the following Windows firewall information:

Which of the following protocols most likely allowed the data theft to occur?

A.

1

B.

53

C.

110

D.

445

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Question # 34

An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices. Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?

    Devices and Printers

A.

Ease of Access

B.

Programs and Features

C.

Device Manager

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Question # 35

A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware. Which of the following will MOST likely help to permanently remove the malware?

A.

Enabling System Restore

B.

Educating the user

C.

Booting into safe mode

D.

Scheduling a scan

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Question # 36

Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

A.

Restore the device to factory settings.

B.

Uninstall the unapproved application.

C.

Disable the ability to install applications from unknown sources.

D.

Ensure the device is connected to the corporate WiFi network.

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Question # 37

Users report having difficulty using the Windows Hello facial recognition feature. Which of the following is a secondary feature of Windows Hello that can be used to log in?

A.

Personal identification number

B.

Username/password

C.

One-time-use token

D.

Cryptographic device

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Question # 38

Which of the following should be used to control security settings on an Android phone in a domain environment?

A.

MDM

B.

MFA

C.

ACL

D.

SMS

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Question # 39

Which of the following does MFA provide?

A.

Security enhancement

B.

Encryption

C.

Digital signature

D.

Public key infrastructure

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Question # 40

A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?

A.

VDI

B.

Mapped drives

C.

Wireless WAN

D.

Domain

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Question # 41

While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?

A.

A bad antivirus signature update was installed.

B.

A router was misconfigured and was blocking traffic.

C.

An upstream internet service provider was flapping.

D.

The time or date was not in sync with the website.

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Question # 42

A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?

A.

The user is not connected to the VPN.

B.

The file server is offline.

C.

A low battery is preventing the connection.

D.

The log-in script failed.

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Question # 43

A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

A.

Installer_x64.exe

B.

Installer_Files.zip

C.

Installer_32.msi

D.

Installer_x86.exe

E.

Installer_Win10Enterprise.dmg

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Question # 44

A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?

A.

Put on an ESD strap

B.

Disconnect the power before servicing the PC.

C.

Place the PC on a grounded workbench.

D.

Place components on an ESD mat.

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Question # 45

A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on

multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?

A.

Use the application only on the home laptop because it contains the initial license.

B.

Use the application at home and contact the vendor regarding a corporate license.

C.

Use the application on any computer since the user has a license.

D.

Use the application only on corporate computers.

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Question # 46

A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

A.

System

B.

Network and Sharing Center

C.

User Accounts

D.

Security and Maintenance

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Question # 47

A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away?

A.

Use a key combination to lock the computer when leaving.

B.

Ensure no unauthorized personnel are in the area.

C.

Configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity.

D.

Turn off the monitor to prevent unauthorized visibility of information.

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Question # 48

Which of the following is MOST likely contained in an EULA?

A.

Chain of custody

B.

Backup of software code

C.

Personally identifiable information

D.

Restrictions of use

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Question # 49

Which of the following defines the extent of a change?

A.

Scope

B.

Purpose

C.

Analysis

D.

Impact

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Question # 50

Before leaving work, a user wants to see the traffic conditions for the commute home. Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?

A.

taskschd.msc

B.

perfmon.msc

C.

lusrmgr.msc

D.

Eventvwr.msc

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Question # 51

A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).

A.

ipconfig /all

B.

hostname

C.

netstat /?

D.

nslookup localhost

E.

arp —a

F.

ping:: 1

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Question # 52

Which of the following is a consequence of end-of-lite operating systems?

A.

Operating systems void the hardware warranty.

B.

Operating systems cease to function.

C.

Operating systems no longer receive updates.

D.

Operating systems are unable to migrate data to the new operating system.

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Question # 53

A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following filesystems is supported by both OS types?

A.

NTFS

B.

APFS

C.

ext4

D.

exFAT

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Question # 54

After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state?

A.

Enable System Restore.

B.

Disable System Restore.

C.

Enable antivirus.

D.

Disable antivirus.

E.

Educate the user.

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Question # 55

Which of the following command-line tools will delete a directory?

A.

md

B.

del

C.

dir

D.

rd

E.

cd

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Question # 56

Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?

A.

System time

B.

IP address

C.

DNS servers

D.

Windows updates

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Question # 57

A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

A.

Requiring employees to enter their usernames and passwords

B.

Setting up facial recognition for each employee

C.

Using a PIN and providing it to employees

D.

Requiring employees to use their fingerprints

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Question # 58

A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?

A.

Disable applicable BIOS options.

B.

Load the system in safe mode.

C.

Start up using a flash drive OS and run System Repair.

D.

Enable Secure Boot and reinstall the system.

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Question # 59

A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?

A.

Educate the user on malware removal.

B.

Educate the user on how to reinstall the laptop OS.

C.

Educate the user on how to access recovery mode.

D.

Educate the user on common threats and how to avoid them.

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Question # 60

Which of the following file types allows a user to easily uninstall software from macOS by simply placing it in the trash bin?

    .exe

A.

.dmg

B.

. app

C.

. rpm

D.

.pkg

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Question # 61

A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?

A.

Startup

B.

Performance

C.

Application history

D.

Processes

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Question # 62

After a company installed a new SOHO router customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website?

A.

Port forwarding

B.

Firmware updates

C.

IP filtering

D.

Content filtering

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Question # 63

A company is recycling old hard drives and wants to quickly reprovision the drives for reuse. Which of the following data destruction methods should the company use?

A.

Degaussing

B.

Standard formatting

C.

Low-level wiping

D.

Deleting

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Question # 64

Which of the following is the best reason for sandbox testing in change management?

    To evaluate the change before deployment

A.

To obtain end-user acceptance

B.

To determine the affected systems

C.

To select a change owner

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Question # 65

A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?

A.

Adjust the content filtering.

B.

Unmap port forwarding.

C.

Disable unused ports.

D.

Reduce the encryption strength

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Question # 66

A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?

A.

Software firewall

B.

Password complexity

C.

Antivirus application

D.

Anti-malware scans

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Question # 67

A student is setting up a new Windows 10 laptop for the upcoming semester. The student is interested in customizing the wallpaper. Which of the following should the student use to change the wallpaper?

A.

Apps and Features

B.

Personalization

C.

File Explorer

D.

Task Manager

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Question # 68

Which of the following operating systems would most likely be used to run the inventory management system at a factory?

A.

Windows

B.

Chrome OS

C.

Android

D.

iOS

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Question # 69

A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection. Which of the following remote access tools is the technician most likely to install?

A.

VNC

B.

RMM

C.

RDP

D.

SSH

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Question # 70

Which of the following would allow physical access to a restricted area while maintaining a record of events?

A.

Hard token

B.

Access control vestibule

C.

Key fob

D.

Door Lock

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Question # 71

An organization is creating guidelines for the incorporation of generative Al solutions. In which of the following would these guidelines be published?

    Standard operating procedure

A.

Acceptable use policy

B.

Security protocols

C.

Data flow diagram

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Question # 72

A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?

A.

System screen lock

B.

Failed log-in lockout

C.

Restricted user permissions

D.

Data-at-rest encryption

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Question # 73

A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

A.

Reimage the computer.

B.

Replace the system RAM.

C.

Reinstall and update the failing software.

D.

Decrease the page file size.

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Question # 74

Which of the following operating systems is most commonly used in embedded systems?

A.

Chrome OS

B.

macOS

C.

Windows

D.

Linux

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Question # 75

Which of the following environmental factors are most important to consider when planning the configuration of a data center? (Select two).

A.

Temperature levels

B.

Location of the servers

C.

Humidity levels

D.

Noise levels

E.

Lighting levels

F.

Cable management

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Question # 76

Which of the following items require special e-waste recycling? (Select two).

    Solid-state drive

A.

A/C adapter

B.

Surge protector

C.

Laptop battery

D.

CRT monitor

E.

Power supply

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Question # 77

Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems?

A.

APFS

B.

ext4

C.

CDFS

D.

FAT32

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Question # 78

A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.

Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?

A.

Uninstall the new program.

B.

Check the HOSTS file.

C.

Restore from a previous backup.

D.

Clear the web browser cache.

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Question # 79

An engineer is configuring a new server that requires a bare-metal installation. Which of the following installation methods should the engineer use if installation media is not available on site?

A.

Image deployment

B.

Recovery partition installation

C.

Remote network installation

D.

Repair installation

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Question # 80

Which of the following editions of Windows 10 requires reactivation every 180 days?

A.

Enterprise

B.

Pro for Workstation

C.

Home

D.

Pro

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Question # 81

Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?

A.

Installing a VPN

B.

Implementing location tracking

C.

Configuring remote wipe

D.

Enabling backups

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Question # 82

A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites. Which of the following is MOST likely the cause of the user's issue?

A.

Keylogger

B.

Cryptominers

C.

Virus

D.

Malware

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Question # 83

A company is experiencing a DDoS attack. Several internal workstations are the source of the traffic. Which of the following types of infections are the workstations most likely experiencing? (Select two).

A.

Zombies

B.

Keylogger

C.

Adware

D.

Botnet

E.

Ransomware

F.

Spyware

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Question # 84

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

    Run an antivirus and enable encryption.

A.

Restore the defaults and reimage the corporate OS.

B.

Back up the files and do a system restore.

C.

Undo the jailbreak and enable an antivirus.

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Question # 85

A user’s Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue?

A.

Disk Defragment

B.

Registry Editor

C.

System Information

D.

Disk Cleanup

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Question # 86

Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?

A.

Security groups

B.

Access control list

C.

Group Policy

D.

Login script

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Question # 87

A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the following should the technician perform before leaving?

A.

Ask coworkers to make sure no one touches the hard drive.

B.

Leave the hard drive on the table; it will be okay while the other task is completed.

C.

Place the hard drive in an antistatic bag and secure the area containing the hard drive.

D.

Connect an electrostatic discharge strap to the drive.

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Question # 88

Which of the following should be documented to ensure that the change management plan is followed?

A.

Scope of the change

B.

Purpose of the change

C.

Change rollback plan

D.

Change risk analysis

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Question # 89

A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

A.

System

B.

Indexing Options

C.

Device Manager

D.

Programs and Features

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Question # 90

A technician is installing a program from an ISO file. Which of the following steps should the technician take?

A.

Mount the ISO and run the installation file.

B.

Copy the ISO and execute on the server.

C.

Copy the ISO file to a backup location and run the ISO file.

D.

Unzip the ISO and execute the setup.exe file.

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Question # 91

An administrator needs to back up the following components of a single workstation:

•The installation of the operating system

•Applications

•User profiles

•System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

A.

Differential

B.

Image

C.

Synthetic

D.

Archive

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Question # 92

Which of the following is the most likely to use NTFS as the native filesystem?

A.

macOS

B.

Linux

C.

Windows

D.

Android

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Question # 93

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).

A.

Uninstall the game application.

B.

Perform a factory reset of the device.

C.

Connect the device to an external charger.

D.

Install the latest security patches.

E.

Clear the application's cache.

F.

Enable the device's built-in anti-malware protection.

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Question # 94

A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

A.

Default gateway settings

B.

DHCP settings

C.

IP address settings

D.

Firewall settings

E.

Antivirus settings

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Question # 95

A technician needs to strengthen security controls against brute-force attacks. Which of the following options best meets this requirement?

A.

Multifactor authentication

B.

Encryption

C.

Increased password complexity

D.

Secure password vault

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Question # 96

A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?

A.

Password-protected Wi-Fi

B.

Port forwarding

C.

Virtual private network

D.

Perimeter network

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Question # 97

A technician is building a new desktop machine for a user who will be using the workstation to render 3-D promotional movies. Which of the following is the most important component?

A.

Dedicated GPU

B.

DDR5 SODIMM

C.

NVMe disk

D.

64-bit CPU

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Question # 98

A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

A.

Group Policy

B.

Browser extension

C.

System Configuration

D.

Task Scheduler

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Question # 99

Which of the following environmental controls is most important to maintain the safety of a data center?

A.

Temperature control

B.

Humidity control

C.

Fire suppression control

D.

Power managementcontrol

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Question # 100

A malicious user was able to export an entire website's user database by entering specific commands into a field on the company's website. Which of the following did the malicious user most likely exploit to extract the data?

A.

Cross-site scripting

B.

SQL injection

C.

Brute-force attack

D.

DDoS attack

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Question # 101

Which of the following could be used to implement secure physical access to a data center?

A.

Geofence

B.

Alarm system

C.

Badge reader

D.

Motion sensor

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Question # 102

A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

A.

Changing channels

B.

Modifying the wireless security

C.

Disabling the SSIO broadcast

D.

Changing the access point name

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Question # 103

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

A.

Reset the phone to factory settings

B.

Uninstall the fraudulent application

C.

Increase the data plan limits

D.

Disable the mobile hotspot.

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Question # 104

An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data. Which of the following should the specialist do FIRST to protect the company's data?

A.

Manually configure an IP address, a subnet mask, and a default gateway.

B.

Connect to the vendor's network using a VPN.

C.

Change the network location to private.

D.

Configure MFA on the network.

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Question # 105

A desktop engineer is deploying a master image. Which of the following should the desktop engineer consider when building the master image? (Select TWO).

A.

Device drivers

B.

Keyboard backlight settings

C.

Installed application license keys

D.

Display orientation

E.

Target device power supply

F.

Disabling express charging

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Question # 106

The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around. Which of the following should a technician perform to troubleshoot the issue?

A.

Verify the Wi-Fi connection status.

B.

Enable the NFC setting on the device.

C.

Bring the device within Bluetooth range.

D.

Turn on device tethering.

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Question # 107

A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?

A.

Application permissions

B.

Available storage space

C.

Battery charge level

D.

Wi-Fi connection speed

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Question # 108

A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?

A.

Screen share

B.

MSRA

C.

Virtual network computer

D.

RDP

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Question # 109

A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

A.

Security groups

B.

Folder redirection

C.

Organizational unit structure

D.

Access control list

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Question # 110

A technician is configuring a SOHO device Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same IP address at all times. Which of the following should the technician use?

A.

DHCP reservation

B.

Port forwarding

C.

DNS A record

D.

NAT

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Question # 111

A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

A.

Open Settings select Devices, select Display, and change the display resolution to a lower resolution option

B.

Open Settings, select System, select Display, and change the display resolution to a lower resolution option.

C.

Open Settings Select System, select Display, and change the Scale and layout setting to a higher percentage.

D.

Open Settings select Personalization, select Display and change the Scale and layout setting to a higher percentage

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Question # 112

A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

A.

The Windows 10 desktop has Windows 10 Home installed.

B.

The Windows 10 desktop does not have DHCP configured.

C.

The Windows 10 desktop is connected via Wi-Fi.

D.

The Windows 10 desktop is hibernating.

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Question # 113

A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?

A.

Boot into safe mode.

B.

Perform a malware scan.

C.

Restart the machine.

D.

Reinstall the browser

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Question # 114

An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the

technician perform to fix the issue?

A.

Disable the Windows Update service.

B.

Check for updates.

C.

Restore hidden updates.

D.

Rollback updates.

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Question # 115

A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?

A.

eventvwr.msc

B.

perfmon.msc

C.

gpedic.msc

D.

devmgmt.msc

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Question # 116

A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?

A.

Disabling UAC

B.

Restricting local administrators

C.

Enabling UPnP

D.

Turning off AutoPlay

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Question # 117

Which of the following features can a technician use to ensure users are following password length requirements?

A.

Group Policy

B.

Log-on script

C.

Access controllist

D.

Security groups

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Question # 118

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

A.

Time drift

B.

Dual in-line memory module failure

C.

Application crash

D.

Filesystem errors

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Question # 119

Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

A.

Install and run Linux and the required application in a PaaS cloud environment

B.

Install and run Linux and the required application as a virtual machine installed under the Windows OS

C.

Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed

D.

Set up a dual boot system by selecting the option to install Linux alongside Windows

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Question # 120

Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

A.

Biometric lock

B.

Badge reader

C.

USB token

D.

Video surveillance

E.

Locking rack

F.

Access control vestibule

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Question # 121

A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?

A.

WPA2 with TKIP

B.

WPA2 with AES

C.

WPA3withAES-256

D.

WPA3 with AES-128

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Question # 122

A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

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Question # 123

A user receives an error message from an online banking site that states the following:

Your connection is not private. Authority invalid.

Which of the following actions should the user take NEXT?

A.

Proceed to the site.

B.

Use a different browser.

C.

Report the error to the bank.

D.

Reinstall the browser.

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Question # 124

A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?

A.

RDP

B.

VPN

C.

SSH

D.

MSRA

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Question # 125

A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?

A.

taskschd.msc

B.

eventvwr.msc

C.

de vmgmt. msc

D.

diskmgmt.msc

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Question # 126

A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

    Do not notify the customer if arriving before the customer.

A.

Dismiss the customer and proceed with the after-hours work.

B.

Contact the customer if the technician is arriving late.

C.

Disclose the experience via social media.

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Question # 127

Which of the following would MOST likely be deployed to enhance physical security for a building? (Select TWO).

A.

Multifactor authentication

B.

Badge reader

C.

Personal identification number

D.

Firewall

E.

Motion sensor

F.

Soft token

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Question # 128

The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do next to troubleshoot the issue?

A.

Calibrate the phone sensors.

B.

Enable the touch screen.

C.

Reinstall the operating system.

D.

Replace the screen.

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Question # 129

A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer; thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized?

A.

Document the date and time of the change.

B.

Submit a change request form.

C.

Determine the risk level of this change.

D.

Request an unused IP address.

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Question # 130

A corporation purchased new computers for a school. The computers are the same make and model and need to have the standard image loaded. Which of the following orchestration tools should a desktop administrator use tor wide-scale deployment?

A.

USB drive

B.

DVD Installation media

C.

PXE boot

D.

Recovery partition

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Question # 131

A user's company phone was stolen. Which of the following should a technician do next?

A.

Perform a low-level format.

B.

Remotely wipe the device.

C.

Degauss the device.

D.

Provide the GPS location of the device.

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Question # 132

A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?

A.

EFS

B.

GPT

C.

MBR

D.

FAT32

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Question # 133

A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue?

    msconfig

A.

chkdsk

B.

sfc

C.

diskpart

D.

mstsc

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Question # 134

A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?

A.

Enable promiscuous mode.

B.

Clear the browser cache.

C.

Add a new network adapter.

D.

Reset the network adapter.

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Question # 135

A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?

A.

Disable System Restore.

B.

Schedule a malware scan.

C.

Educate the end user.

D.

Run Windows Update.

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Question # 136

A technician is selling up a newly built computer. Which of the following is the FASTEST way for the technician to install Windows 10?

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

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Question # 137

A network administrator wants to enforce a company's security policy that prohibits USB drives on user workstations. Which of the following commands should the administrator run on the users' workstations?

A.

diskpart

B.

chown

C.

gpupdate

D.

netstat

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Question # 138

A technician is installing a new copy of Windows on all computers in the enterprise Given the following requirements:

• The install phase must be scripted to run over the network • Each computer requires a new SSD as the system drive, • The existing HDD should remain as a backup drive.

Which of the following command-line tools should the technician use to install the drive and transfer the installation files from the network share? (Select three).

A.

net use

B.

robocopy

C.

winver

D.

diskpart

E.

sfc

F.

r.etstat

G.

ping

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Question # 139

A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

A.

netstat

B.

ping

C.

format

D.

tracert

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Question # 140

A technician is setting up a printer on a Linux workstation. Which of the following commands should the technician use to set the default printer?

A.

ipr

B.

Ispool

C.

Ipstat

D.

Ipoptions

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Question # 141

A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?

A.

Windows Backup

B.

BitLocker

C.

Shadow Copy

D.

Trusted PlatformModule

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Question # 142

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

A.

Inform the customer that the issue is not within the scope of this department.

B.

Apologize to the customer and escalate the issue to a manager.

C.

Ask the customer to explain the issue and then try to fix it independently.

D.

Respond that the issue is something the customer should be able to fix.

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Question # 143

A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?

A.

LCD

B.

Battery

C.

Accelerometer

D.

Digitizer

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Question # 144

A user receives the following error while attempting to boot a computer.

BOOTMGR is missing

press Ctrl+Alt+Del to restart

Which of the following should a desktop engineer attempt FIRST to address this issue?

A.

Repair Windows.

B.

Partition the hard disk.

C.

Reimage the workstation.

D.

Roll back the updates.

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Question # 145

A technician is working on a Windows 10 PC that has unwanted applications starting on boot. Which of the following tools should the technician use to disable applications on startup?

A.

System Configuration

B.

Task Manager

C.

Performance Monitor

D.

Group Policy Editor

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Question # 146

An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either. Which of the following indicates a vendor no longer supports a product?

A.

AUP

B.

EULA

C.

EOL

D.

UAC

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Question # 147

A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?

A.

Scan for malware and ransomware.

B.

Perform a system restore.

C.

Check the network utilization.

D.

Update the antivirus software.

Full Access
Question # 148

Which of the following helps ensure that a piece of evidence extracted from a PC is admissible in a court of law?

A.

Data integrity form

B.

Valid operating system license

C.

Documentation of an incident

D.

Chain of custody

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Question # 149

A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?

A.

DNS

B.

IPS

C.

VPN

D.

SSH

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Question # 150

A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?

A.

Resource Monitor

B.

Performance Monitor

C.

Command Prompt

D.

System Information

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Question # 151

A change advisory board authorized a setting change so a technician is permitted to Implement the change. The technician successfully implemented the change. Which of the following should be done next?

A.

Document the date and time of change

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document the findings of the sandbox test,

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Question # 152

Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the Issue? (Select TWO).

A.

Uninstalling the application

B.

Gaining root access to the tablet

C.

Resetting the web browser cache

D.

Deleting the application cache

E.

Clearing the application storage

F.

Disabling mobile device management

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Question # 153

A company wants to take advantage of modern technology and transition away from face-to-face meetings. Which of the following types of software would benefit the company the most? (Select two).

A.

Videoconferencing

B.

File transfer

C.

Screen-sharing

D.

Financial

E.

Remote access

F.

Record-keeping

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Question # 154

Which of the following language types enables the automation of tasks?

A.

Compiled

B.

Scripting

C.

Web

D.

Database

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Question # 155

An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Select two).

A.

Degauss

B.

Delete

C.

Incinerate

D.

Recycle

E.

Format

F.

Shred

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Question # 156

An employee has been using the same password for multiple applications and websites for the past several years. Which of the following would be best to prevent security issues?

A.

Configuring firewall settings

B.

Implementing expiration policies

C.

Defining complexity requirements

D.

Updating antivirus definitions

Full Access
Question # 157

A payroll workstation has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide fast data recovery in this situation?

A.

Full

B.

Differential

C.

Synthetic

D.

Incremental

Full Access
Question # 158

A user's permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?

A.

SMS

B.

MFA

C.

ACL

D.

MDM

Full Access
Question # 159

A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?

A.

SSH

B.

MDM

C.

RDP

D.

SFTP

Full Access
Question # 160

A new employee is having difficulties using a laptop with a docking station The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the Issue?

A.

Hibernate

B.

Sleep/suspend

C.

Choose what closing the lid does

D.

Turn on fast startup

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Question # 161

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

A.

Quarantine the host in the antivirus system.

B.

Run antivirus scan tor malicious software.

C.

Investigate how malicious software was Installed.

D.

Reimage the computer.

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Question # 162

When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?

A.

Keys

B.

Token

C.

Password

D.

RootCA

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Question # 163

A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?

A.

Use System Restore to recover the OS files.

B.

Wipe the computer and install a new copy of the OS.

C.

Identify whether the disk partition table has been reduced in size.

D.

Perform a full-system, antivirus scan and check browser notifications.

Full Access
Question # 164

A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?

A.

Reviewing System Information

B.

Running Disk Cleanup

C.

Editing the Registry

D.

Checking the Performance Monitor

E.

Increasing the memory

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Question # 165

A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?

A.

Golden image

B.

Remote network install

C.

In-place upgrade

D.

Clean install

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Question # 166

Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?

A.

Trusted sources

B.

Valid certificates

C.

User training

D.

Password manager

Full Access
Question # 167

Which of the following best describes a rollback plan?

A.

A developer configures a process to return to the starting state upon completion.

B.

A user asks to remove an unneeded fileshare.

C.

An administrator applies new settings to a computer after the previous settings failed.

D.

A technician reverts the system to a previous state following a failed upgrade.

Full Access
Question # 168

A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?

A.

Personalization

B.

Apps

C.

Updates

D.

Display

Full Access
Question # 169

A technician needs to ensure that USB devices are not suspended by the operating system Which of the following Control Panel utilities should the technician use to configure the setting?

A.

System

B.

Power Options

C.

Devices and Printers

D.

Ease of Access

Full Access
Question # 170

Which of the following wireless security features can be enabled lo allow a user to use login credentials to attach lo available corporate SSIDs?

A.

TACACS+

B.

Kerberos

C.

Preshared key

D.

WPA2/AES

Full Access
Question # 171

A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

Full Access
Question # 172

Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

A.

Network and Sharing Center

B.

Programs and Features

C.

Default Apps

D.

Add or Remove Programs

Full Access
Question # 173

A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?

A.

Operating system updates

B.

Remote wipe

C.

Antivirus

D.

Firewall

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Question # 174

Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident?

A.

Pretexting

B.

Spoofing

C.

Vishing

D.

Scareware

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Question # 175

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

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Question # 176

While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected. Which of the following does the technician need in order to continue the OS repair?

A.

SSL key

B.

Preshared key

C.

WPA2 key

D.

Recovery key

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Question # 177

A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space

While analyzing the phone, the technician does not discover any third-party' applications or photos. Which of the following is the best way to resolve the issue?

A.

Exchange the device for a newer one.

B.

Upgrade the onboard storage

C.

Allocate more space by removing factory applications

D.

Move factory applications to external memory.

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Question # 178

A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the Issue?

A.

Screen-sharing software

B.

Secure shell

C.

Virtual private network

D.

File transfer software

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Question # 179

A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?

A.

Add a user account to the local administrator's group.

B.

Configure Windows Defender Firewall to allow access to all networks.

C.

Create a Microsoft account.

D.

Disable the guest account.

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Question # 180

A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely?

A.

Run an AV scan.

B.

Reinstall the operating system

C.

Install a software firewall.

D.

Perform a system restore.

E.

Comply with the on-screen instructions.

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Question # 181

During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?

A.

Performing annual network topology reviews

B.

Requiring all network changes include updating the network diagrams

C.

Allowing network changes once per year

D.

Routinely backing up switch configuration files

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Question # 182

A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

A.

Disable System Restore.

B.

Educate the end user.

C.

Install the latest OS patches.

D.

Clean the environment reinstallation.

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Question # 183

A small-office customer needs three PCs to be configured in a network with no server. Which of the following network types is the customer's BEST choice for this environment?

A.

Workgroup network

B.

Public network

C.

Wide area network

D.

Domain network

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Question # 184

A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on. Which of the following steps should the technician take NEXT to resolve the issue?

A.

Restart the mobile device.

B.

Turn on airplane mode.

C.

Check that the accessory is ready to pair.

D.

Clear all devices from the phone's Bluetooth settings.

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Question # 185

A hard drive that previously contained PI I needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?

A.

Shredding

B.

Degaussing

C.

Low-level formatting

D.

Recycling

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Question # 186

A user connected an external hard drive but is unable to see it as a destination to save files. Which of the following tools will allow the drive to be formatted?

A.

Disk Management

B.

Device Manager

C.

Disk Cleanup

D.

Disk Defragmenter

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Question # 187

A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take?

A.

Restart the wireless adapter.

B.

Launch the browser to see if it redirects to an unknown site.

C.

Instruct the user to disconnect the Wi-Fi.

D.

Instruct the user to run the installed antivirus software.

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Question # 188

A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

A.

Privacy

B.

Indexing Options

C.

System

D.

Device Manager

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Question # 189

A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

A.

Anti-malware

B.

Remote wipe

C.

Locator applications

D.

Screen lock

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Question # 190

A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

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Question # 191

Which of the following Wi-Fi protocols is the MOST secure?

A.

WPA3

B.

WPA-AES

C.

WEP

D.

WPA-TKIP

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Question # 192

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

A.

Full

B.

Non-parity

C.

Differential

D.

Incremental

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Question # 193

The Chief Executive Officer at a bark recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bark's risk? (Select TWO)

A.

Enable multifactor authentication for each support account

B.

Limit remote access to destinations inside the corporate network

C.

Block all support accounts from logging in from foreign countries

D.

Configure a replacement remote-access tool for support cases.

E.

Purchase a password manager for remote-access tool users

F.

Enforce account lockouts after five bad password attempts

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Question # 194

A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Select TWO).

A.

Utilizing an ESD strap

B.

Disconnecting the computer from the power source

C.

Placing the PSU in an antistatic bag

D.

Ensuring proper ventilation

E.

Removing dust from the ventilation fans

F.

Ensuring equipment is grounded

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Question # 195

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?

A.

Verify all third-party applications are disabled

B.

Determine if the device has adequate storage available.

C.

Check if the battery is sufficiently charged

D.

Confirm a strong internet connection is available using Wi-Fi or cellular data

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Question # 196

A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?

A.

macOS

B.

Linux

C.

Chrome OS

D.

Windows

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Question # 197

A user reports a computer is running slow. Which of the following tools will help a technician identity the issued

A.

Disk Cleanup

B.

Group Policy Editor

C.

Disk Management

D.

Resource Monitor

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Question # 198

A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?

A.

Increase the paging file size

B.

Run the chkdsk command

C.

Rebuild the user's profile

D.

Add more system memory.

E.

Defragment the hard drive.

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Question # 199

A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?

A.

Application updates

B.

Anti-malware software

C.

OS reinstallation

D.

File restore

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Question # 200

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

A.

.deb

B.

.vbs

C.

.exe

D.

.app

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Question # 201

A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

A.

Run sfc / scannow on the drive as the administrator.

B.

Run clearnmgr on the drive as the administrator

C.

Run chkdsk on the drive as the administrator.

D.

Run dfrgui on the drive as the administrator.

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Question # 202

A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat?

A.

Run a startup script that removes files by name.

B.

Provide a sample to the antivirus vendor.

C.

Manually check each machine.

D.

Monitor outbound network traffic.

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Question # 203

An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?

A.

All updated software must be tested with alt system types and accessories

B.

Extra technician hours must be budgeted during installation of updates

C.

Network utilization will be significantly increased due to the size of CAD files

D.

Large update and installation files will overload the local hard drives.

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Question # 204

During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:

A.

set AirDrop so that transfers are only accepted from known contacts

B.

completely disable all wireless systems during the flight

C.

discontinue using iMessage and only use secure communication applications

D.

only allow messages and calls from saved contacts

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Question # 205

A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

A.

Default gateway

B.

Host address

C.

Name server

D.

Subnet mask

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Question # 206

A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?

A.

End user acceptance

B.

Perform risk analysis

C.

Communicate to stakeholders

D.

Sandbox testing

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Question # 207

A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?

A.

Internet-based upgrade

B.

Repair installation

C.

Clean install

D.

USB repair

E.

In place upgrade

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Question # 208

A technician is following the ticketing system’s best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

A.

Ask the user for clarification.

B.

Keep the user updated on the progress.

C.

Document the root cause.

D.

Follow the system’s escalation process.

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Question # 209

Which of the following is the MOST basic version of Windows that includes BitLocker?

A.

Home

B.

pro

C.

Enterprise

D.

Pro for Workstations

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Question # 210

A team of support agents will be using their workstations to store credit card data. Which of the following should the IT department enable on the workstations in order to remain compliant with common regulatory controls? (Select TWO).

A.

Encryption

B.

Antivirus

C.

AutoRun

D.

Guest accounts

E.

Default passwords

F.

Backups

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Question # 211

A user is unable to browse a website on a PC. Which of the following commands should a technician use to verify the PC's DNS resolution for the website?

A.

nslookup

B.

hostname

C.

tracert

D.

netstat

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Question # 212

A technician is installing an operating system on a new computer. Which of the following is the first step of the process?

A.

Setting the boot order

B.

Formatting the hard drive

C.

Entering the product key

D.

Selecting the filesystem

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Question # 213

A customer is configuring on an old desktop an inexpensive file server to share photos and videos and wants to avoid complicated licensing. Which of the following operating systems should the technician most likely recommend?

A.

Chrome OS

B.

Linux

C.

macOS

D.

Windows

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Question # 214

A user's new laptop, which was advertised as gaming-ready, is performing slowly when the user is playing a modern game. However, when the user is playing a less resource-demanding game, the user does not see any lag. Which of the following should a technician do to resolve the issue?

A.

Overclock the RAM

B.

Enable NIC teaming

C.

Select dedicated graphics

D.

Activate CPU hyperthreading

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Question # 215

A client recently upgraded their Windows 10 machine to Windows 11. The client reports the following message displays when turning the computer on: "Error loading operating system." Which of the following should a technician do first to troubleshoot this issue?

A.

Disable the Secure Boot feature.

B.

Use the automated startup recovery.

C.

Format the drive.

D.

Resize the boot partition.

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Question # 216

A technician discovers a user’s PC has a "No OS found" error message. Which of the following steps should the technician take next?

A.

Remove external storage and reboot the PC.

B.

Replace the SSD and run disk defragmenter.

C.

Start up in safe mode and roll back the latest security updates.

D.

Back up personal data and rebuild the user profile.

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Question # 217

A company is transitioning to a new firewall and discovers that one of the servers is still sending traffic to the old firewall. Which of the following IP address settings should a technician change to resolve this issue?

A.

Dynamic

B.

Gateway

C.

NAT

D.

DNS server

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Question # 218

Which of the following is natively used with Active Directory?

A.

Windows 10

B.

macOS

C.

Linux

D.

Chrome OS

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Question # 219

A small company has an office in a multitenant building. The company has implemented a wireless network for its employees to use. However, the network speeds are slow, and many employees have had intermittent access to the Internet. The network consists of a single wireless router with default settings in place. Which of the following should a technician do to improve the network speed and Internet access?

A.

Enable WPA3 security.

B.

Change the wireless channel.

C.

Implement MAC filtering.

D.

Create a guest network.

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Question # 220

Which of the following is the most practical method to reduce the number of clicks on phishing emails for a public-facing organization?

A.

Providing user awareness education

B.

Introducing a BYOD policy

C.

Setting up SMTP filtering rules

D.

Restricting emails from personal email addresses

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Question # 221

A technician is investigating a workstation that has not received the latest policy changes. Which of the following commands should the technician use to apply the latest domain policy changes?

A.

sfc /scannow

B.

gpupdare /force

C.

chkdsk /y

D.

xcopy Zp

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Question # 222

A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

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Question # 223

Which of the following best describes XFS?

A.

A filesystem used by the Linux OS

B.

A filesystem used by iOS

C.

A filesystem used by the Windows OS

D.

A filesystem used by macOS

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Question # 224

Which of the following scripting languages is the most commonly used for system administration on Windows operating systems?

A.

PowerShell

B.

Python

C.

Bash

D.

JavaScript

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Question # 225

Which of the following authentication types is the most secure?

A.

WPA3

B.

WEP

C.

RADIUS

D.

TACACS+

E.

WPS

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Question # 226

A client’s device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take first? (Select two.)

A.

Perform a virus scan

B.

Check the startup programs

C.

Back up the data

D.

Disable the guest account

E.

Update the firmware

F.

Reinstall the operating system

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Question # 227

A user reported that Windows has crashed several times during the day. A technician needs to check error messages to determine whether the issue pertains to the hardware or an application. Which of the following tools should the technician use?

A.

Event Viewer

B.

Resource Monitor

C.

Performance Monitor

D.

Device Manager

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Question # 228

Which of the following techniques is used by a threat actor to obtain information through physical means?

A.

Denial of service

B.

Brute force

C.

Dumpster diving

D.

Evil twin

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Question # 229

A technician needs to configure security settings on a Windows 10 workstation. Which of the following should the technician configure to limit password attempts?

A.

Account Lockout Policy

B.

User Access Control

C.

System Protection

D.

Firewall

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Question # 230

A technician finds that a new company security policy has broken an application in use at a branch office. Which of the following should the technician do to ensure that the application is fixed and prevent the issue from reoccurring?

A.

Request a policy exception be put in place while the application requirements are addressed

B.

Reinstall the affected software using local administrative rights for each computer

C.

Remove the new security settings and change the administrative accounts on the branch office computers to prevent the settings from being reapplied

D.

Research and procure a replacement application that is not adversely affected by the new policy

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Question # 231

A technician is working at a client office site and the technician's family member repeatedly calls and texts about a non-emergency situation. Which of the following should the technician do?

A.

Step aside and answer.

B.

Put the phone on silent.

C.

Text a reply.

D.

Ignore the phone and continue working.

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Question # 232

A customer needs to purchase a desktop capable of rendering video. Which of the following should the customer prioritize?

A.

NIC

B.

USB

C.

GPU

D.

HDMI

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Question # 233

An MDM report shows that a user's company cell phone has unauthorized applications installed. The device has recently checked into the MDM server, and the company still has access to remotely wipe the device. Which of the following describes the action the user has performed?

A.

Obtained root access

B.

Upgraded the OS

C.

Installed a VPN

D.

Uninstalled the MDM software

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Question # 234

A technician is on-site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolved. Which of the following should the technician do to handle the situation?

A.

Insist that the customer is correct and document the concern.

B.

Listen to the customer and do not speak at all.

C.

Escalate the issue to the next tier.

D.

Apologize and ask what would help resolve the issue.

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Question # 235

A company would like to deploy baseline images to new computers as they are started up on the network. Which of the following boot processes should the company use for this task?

A.

ISO

B.

Secure

C.

USB

D.

PXE

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Question # 236

A developer installed a new software package that has stopped all file server access. Which of the following change management practices should have been followed?

A.

End-user acceptance

B.

Staff delegation

C.

Appropriate scoping

D.

Sandbox testing

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Question # 237

Which of the following change management practices lists all the changes that are taking place for a project to ensure that no unexpected changes happen?

A.

Risk analysis

B.

Scope

C.

Rollbackplan

D.

Review

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Question # 238

A technician is an administrator on a messaging application for a private work group of mixed departments. One of the technician’s colleagues discloses to the group that their employer recently suffered a major security breach and shared details about the breach to the group Which of the following should the technician do first7

A.

Ignore the messages as all of the group members work for the same employer.

B.

Remove the colleague from the group and ask members to delete the messages.

C.

Message the colleague privately and ask the colleague to delete the messages immediately.

D.

Contact the supervisor and report the colleague with screen shots of the messages

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Question # 239

An administrator's change was approved by the change management review board. Which of the following should the administrator do next?

A.

Perform risk analysis.

B.

Assign a change coordinator.

C.

Implement the change.

D.

Verify testing results.

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