A program manager initiates a new global program to create a higher level of protection for a company ' s intellectual property. The company exhibits a relaxed culture and environment, and is intolerant of processes to the point of being considered process-adverse. However, the company ' s culture is tolerant of long-term program activities, provided there is continuous progress on improving the protection of its intellectual property. Expectations for rapid progress are low.

What should the program manager do next?

When should a program manager approve the closure of a component project?

A program manager takes over a global program from another program manager. Upon arriving on-site, the program manager immediately sees that stakeholders are upset, because of a lack of updates and communications about the program.

What should the program manager do first?

A project manager in your program has estimated the cost of a program to be $145,000. As the project manager ' s project comes close to completion, the project manager realizes that he has still $27,876 left in his project budget. He decides to add some additional features to the project ' s deliverables in an effort to use the remaining budget. These additions will add value to the project and the project customer is likely to enjoy these new features. This is an example of what term?

Part of your job as the program manager is to coach the project managers on their duties and goals. One of the project managers, Holly, is having trouble discerning the difference between quality assurance and quality control. She understands that she needs both to help you reach the program goals. Which statement best describes quality control for a project within your program?

A program manager building the world’s largest cruise ship is resolving the conflict between the two main sponsors who cannot agree on the number of food and beverage outlets to have onboard. What should the program manager do?

Your program creates a byproduct that you could sell to a client. The cost of the byproduct would offset the cost of the program by nearly $7,500 per month. This is an example of which positive risk response?

A company CEO meets with key customers to learn how they can be better served. After discovering that

some executive team members disagree with each other, the CEO asks the program management office (PMO) to develop a program to better serve key customers based on their strategic importance to the company’s long-term goals.

What should the program manager do to establish and successfully manage the program’s direction?

June is the program manager for her organization. Management has asked June to create a visual mapping of the program scope so that all of the key stakeholders can see all of the elements of the program scope. June needs to create what kind of document to show all of the program deliverables based on the program scope?

During a program ' s definition phase, it is determined that the best approach for delivering the program ' s intended benefits is to supplement corporate resources with the procurement of specific products and services from external suppliers.

The program manager should use which of the following to determine and/or document the results of the program procurement planning activity?